Summary
Overview
Work History
Education
Skills
Timeline
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Nina Silchuk

Bonney Lake,WA

Summary

Engaging and dedicated customer service professional with 10+ years of experience delivering exceptional service across diverse industries. Known for achieving 99% positive customer survey results and consistently maintaining a 5-star rating in fast-paced roles. Adept at troubleshooting, providing effective solutions, and building lasting relationships with customers. Strong written and verbal communication skills, with a proven track record of exceeding performance goals and enhancing customer loyalty. Eager to Join a company to grow customer loyalty and maintain the highest level of customer service.

Overview

22
22
years of professional experience

Work History

Walmart Delivery Driver/Personal Shopper

Spark
Bonney Lake/ Auburn/ Puyallup , WA
11.2020 - Current
  • Handled merchandise in accordance with product handling standards.
  • Delivered groceries to customers' homes in a timely manner.
  • Practiced safe and secure loading methods to avoid damaging goods.

Delivery Driver

Instacart
Bonney Lake, WA
07.2019 - Current
  • Delivered exceptional service while safeguarding customer groceries through safe handling and efficient load balancing.
  • Followed precise scanning, tracking, and documentation procedures, resulting in zero delivery errors.
  • Maintained a 5-star rating, demonstrating consistent customer satisfaction and retention.

Seasonal Driver

UPS
Pacific , WA
10.2022 - 01.2023
  • Managed over 120+ deliveries per day across residential and business customers, achieving 98% on-time delivery.
  • Enhanced customer satisfaction while reducing operational costs through timely deliveries and attention to detail.
  • Utilized handheld devices for route navigation, order scanning, and tracking, ensuring seamless deliveries.

Freelance Blog Writer

Fabulously Frugal
Bonney Lake, WA
01.2017 - 01.2022
  • Edited and proofread blog content for clarity, consistency, and accuracy, ensuring high-quality publication standards.
  • Promoted content on social media, boosting audience engagement and brand visibility.
  • Developed engaging blog posts on a variety of topics, successfully building a loyal readership.
  • Developed content for blog posts and articles based on research and analysis of target audience needs.
  • Generated ideas for new blog post topics that align with business objectives.

Nanny

Self-employeed
Federal Way, WA
01.2008 - 01.2017
  • Managed transportation for children to playdates, activities, and outings, ensuring their safety at all times.
  • Balanced children’s schedules, integrating academic, play, and rest periods.
  • Maintained open communication with parents, offering updates on children’s well-being and progress.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.

Barista

Heather's Coffee Shop
Kent, WA
10.2004 - 01.2007
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Delivered excellent customer service by greeting and assisting guests in a friendly and efficient manner.
  • Supported team goals through cleanliness, supply replenishment, and proactive customer service.
  • Retained in-depth knowledge of menu items to guide customers in selecting beverages.

Customer Service Representative

Clark Security Products
Kent, WA
01.2003 - 01.2007
  • Provided customers with product information, placed orders, and ensured accurate account maintenance.
  • Conducted follow-up calls and emails to ensure satisfaction and gather feedback for improvement.
  • Supported the sales team through accurate order entry, post-sale communications, and product inquiries.

Education

High School Diploma -

Auburn High School
Auburn
06-2002

Associate of Arts - Business Administration

Green River Community College
Auburn, WA

Skills

  • Customer Service & Relationship Building
  • Performance Metrics & Goal Achievement
  • Time Management & Prioritization
  • Effective Communication (Written & Verbal)
  • Order Fulfillment & Product Knowledge
  • Decision-Making & Problem-Solving
  • Follow-Up & Post-Sale Support

Timeline

Seasonal Driver

UPS
10.2022 - 01.2023

Walmart Delivery Driver/Personal Shopper

Spark
11.2020 - Current

Delivery Driver

Instacart
07.2019 - Current

Freelance Blog Writer

Fabulously Frugal
01.2017 - 01.2022

Nanny

Self-employeed
01.2008 - 01.2017

Barista

Heather's Coffee Shop
10.2004 - 01.2007

Customer Service Representative

Clark Security Products
01.2003 - 01.2007

High School Diploma -

Auburn High School

Associate of Arts - Business Administration

Green River Community College

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Nina Silchuk