Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Maria (Nina) Skidmore

Boulder,CO
Maria (Nina) Skidmore

Summary

Seasoned Customer Service Representative and Operations Manager with a proven track record at Boulder Country Club and Bodywork Bistro. Expert in retail operations management and adept at creating harmonious work environment, enhancing customer loyalty, and fostering team communication. Achieved significant improvements in client retention and staff efficiency through strategic leadership and attention to details.

Overview

12
years of professional experience

Work History

Tara Mana LLC.

Massage Therapist
05.2021 - Current

Job overview

  • Assess guest needs and identify muscle issues, conditions, and contraindications
  • Maintain client treatment records and design long-term care programs for return customers.
  • Collaborate with physical therapists and other medical professionals to provide holistic care.

Boulder Country Club

Massage Therapist
03.2018 - 05.2021

Job overview

  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.

Bodywork Bistro

Manager of Operations
12.2012 - 02.2018

Job overview

  • Established positive and effective communication among staff reducing miscommunications, and increased return clients.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed inventory and supply chain operations to achieve effective retail sales.

Education

Boulder College of Massage Therapy
Boulder, CO

from Neuromuscular Massage Therapy
12-2013

University Overview

  • Professional Development: Recently Completed Certification in 2.5 year program for Tibetan Cranial Apprentice completing over 700 gratuitous independent case studies

Skills

  • Retail sales customer service
  • Retail Operations Management
  • Retail Security
  • Retail display setup
  • Complaint resolution
  • Product Knowledge
  • Scheduling
  • Data Collection
  • Staff education and training
  • Senior leadership support
  • Member account management

Interests

Most days you can find me walking a dog, hiking with friends, reclaiming my mountain biking prowess, casual town biking with friends and listening to podcasts about internal and external environment

Timeline

Massage Therapist
Tara Mana LLC.
05.2021 - Current
Massage Therapist
Boulder Country Club
03.2018 - 05.2021
Manager of Operations
Bodywork Bistro
12.2012 - 02.2018
Boulder College of Massage Therapy
from Neuromuscular Massage Therapy
Maria (Nina) Skidmore