Canishia Njoku
Dunwoody,GA
Summary
I am a reliable, customer-focused professional with experience running a small service business, managing scheduling, payments, and client communication. I have strong computer skills, strong organization skills, and I am calm under pressure. I am comfortable working remotely with phone, chat, email, and booking systems.
Overview
16
16
years of professional experience
Work History
Independent Massage Therapist Scheduler
GWM Massage
Norcross, GA
12.2020 - 10.2025
- Utilized scheduling software to maintain accurate records and reports.
- Managed appointment logistics to ensure timely service delivery.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
Small Business Owner
Luxuria Imperium LLC
Sacramento, California
03.2010 - 07.2017
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management and procurement of high-end products.
- Established vendor relationships to secure quality supplies and services.
- Implemented financial controls to monitor expenses and revenue streams.
- Resolved complaints efficiently to maintain customer satisfaction.
- Assisted customers with inquiries about products and services.
- Processed orders and returns through the company's software system.
Education
Bachelor of Arts - Economics
Sacramento State
Sacramento, CA10-2014
Skills
- Multi-task management
- Call center experience
- Retail sales customer service
- Quality control experience
- Communication skills
- Data entry
- Social media monitoring
- Customer relations
- Issue and complaint resolution
- Excellent computer skills
- Scheduling appointments
- Payment processing
- Conflict resolution
Timeline
Independent Massage Therapist Scheduler
GWM Massage
12.2020 - 10.2025
Small Business Owner
Luxuria Imperium LLC
03.2010 - 07.2017
Bachelor of Arts - Economics
Sacramento State