Summary
Overview
Work History
Education
Skills
Timeline
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Amealia Jones

DeSoto,TX

Summary

Dynamic and results-driven professional with extensive experience at Onyx Skin and Body, excelling in customer relationship management and employee training. Proven track record in enhancing customer satisfaction and loyalty through strategic initiatives. Skilled in appointment scheduling and conflict resolution, ensuring seamless operations and exceptional service delivery.

Overview

12
12
years of professional experience

Work History

Massage Manager/Licensed Esthetician

Onyx Skin and Body
Los Gatos, CA
02.2024 - 02.2025
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Moblie Massage Therapist

Massage By Amealia
San Jose, CA
10.2012 - 02.2025
  • Created individualized treatment plans based on client needs and preferences.
  • Responded promptly to client inquiries via phone or email regarding availability, scheduling appointments, and fees.
  • Traveled to various locations to provide mobile massage services as clients requested.
  • Provided exceptional customer service, addressing any client concerns, and ensuring a positive experience.

Lead Massage Therapist/Licensed Esthetician

Ritual Day Spa
Campbell, CA
01.2019 - 05.2024
  • Resolved customer complaints in a timely manner and took corrective actions when required.
  • Served as a liaison between management and staff members, ensuring effective communication within the organization.
  • Provided training to new employees regarding policies and procedures pertaining to massage services.
  • Performed administrative duties such as scheduling appointments, ordering supplies, and maintaining accurate client records.

Education

Associate of Science - Culinary Arts

California Culinary Academy
CA
06-2004

Some College (No Degree) - Psychology

Southern New Hampshire University
Online

Some College (No Degree) - General Studies

De Anza College
Cupertino, CA

Skills

  • Appointment scheduling
  • Employee training
  • Customer relationship management
  • Time management
  • Administrative support
  • Quality assurance
  • Multi-task management
  • Support case resolution

Timeline

Massage Manager/Licensed Esthetician

Onyx Skin and Body
02.2024 - 02.2025

Lead Massage Therapist/Licensed Esthetician

Ritual Day Spa
01.2019 - 05.2024

Moblie Massage Therapist

Massage By Amealia
10.2012 - 02.2025

Associate of Science - Culinary Arts

California Culinary Academy

Some College (No Degree) - Psychology

Southern New Hampshire University

Some College (No Degree) - General Studies

De Anza College

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