Nina Surgent
Farmingdale
Summary
Proven leader and entrepreneur with a track record of enhancing customer satisfaction and productivity at Delicious Orchards. Established NSpiringCreationsCO, demonstrating exceptional motivational skills and cash handling expertise. Known for attention to detail and a commitment to exceeding expectations, fostering significant customer loyalty and operational efficiency.
Overview
6
6
years of professional experience
Work History
Head Cashier Supervisor
Delicious Orchards
09.2021 - Current
- Trained new cashiers on checkout procedures and strategies to maximize customer satisfaction and productivity.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Helped customers complete purchases, locate items, and authorize refunds.
- Manages up to $15,000 daily, counting and proving drawers by hand.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Small Business Owner
NSpiringCreationsCO
03.2019 - Current
- Established a small business on my own, creating motivational clothing and accessories to spread kindness in the world.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Education
High School Diploma -
Howell High School
Farmingdale, NJ06-2024
Skills
- Motivational skills
- Cash handling expertise
- Customer service
- Attention to detail
- Punctual and reliable
- Time management
Timeline
Head Cashier Supervisor
Delicious Orchards
09.2021 - Current
Small Business Owner
NSpiringCreationsCO
03.2019 - Current
High School Diploma -
Howell High School
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