Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Police Operations Dispatcher IBaristaWork Type
Full TimePart TimeLocation Preference
On-SiteLocation: Hayward, CA, US
Open to relocation: Yes
Open To Work
NINA TONGAMOA
Police Operations Dispatcher
Hayward,CA
Work Preference
Summary
Motivated and detail-oriented professional with strong communication, multitasking, and problem-solving skills. Successfully self-sponsored and completed a rigorous dispatch academy, demonstrating commitment and dedication to personal and professional growth. Experienced in high-pressure environments, managing multiple priorities simultaneously while maintaining reliability and delivering excellent customer service. Known for being approachable, dependable, and focused on contributing positively to team success.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Police Operations Dispatcher I
Ohlone Community College District Police
01.2023 - Current
- Accurately input data and information using specialized dispatching software, ensuring timely and efficient service.
- Delivered exceptional customer service by answering non-emergency calls, responding to inquiries, and providing information in a professional manner.
- Monitored radio frequencies for officer communications, ensuring smooth and effective coordination during critical situations.
- Supervised surveillance systems across multiple campus locations to ensure safety regulations were met and public safety was maintained.
- Collaborated with team members to dispatch officers efficiently during both emergency and non-emergency incidents, improving overall response times.
- Maintained detailed logs and records of incidents, contributing to effective case tracking and resolution.
- Collaborated with external law enforcement and emergency response agencies to facilitate appropriate support and resources for incoming calls and critical incidents.
Barista
Starbucks/Target
01.2022 - 01.2023
- Delivered outstanding customer service in a fast-paced environment, interacting with hundreds of guests weekly and ensuring satisfaction.
- Demonstrated proficiency in crafting a wide range of Starbucks beverages tailored to individual customer preferences while maintaining speed and quality.
- Managed store cleanliness and adhered to safety protocols, contributing to a welcoming, safe, and organized environment for both customers and staff.
- Played an essential role in opening and closing duties, including store setup, cleaning tasks, and ensuring all equipment was in proper working order.
- Fostered a collaborative team environment by supporting colleagues, which helped drive positive customer experiences and smooth daily operations.
Education
High School Diploma -
SAINT FRANCIS HIGH SCHOOL
01-2022
Skills
- Effective Communication
- Multitasking
- Attention to Detail
- Critical Thinking & Problem Solving
- Situational Awareness
- Stress Management
- Customer Service
- Teamwork
Certification
- Basic Dispatch Academy
- De-escalation Training For Dispatchers
- Adult and Pediatric First Aid/CPR/AED
- Full Access Operator CLETS
Timeline
Police Operations Dispatcher I
Ohlone Community College District Police
01.2023 - Current
Barista
Starbucks/Target
01.2022 - 01.2023
High School Diploma -
SAINT FRANCIS HIGH SCHOOL