Nina Venessa Otibu Mpere
Instructional Designer | Learning and Development | Corporate Training Specialist | Performance Management | Human Resource Specialist | Project Manager |
Emporia,KS
Summary
Dedicated and results-driven Master of Science in Instructional Design and Technology graduate student with a Bachelors Degree in Business Administration- Human Resource Management major and over five years of experience in designing and delivering comprehensive training programs that drive employee development and business growth. Proven ability to lead training teams, foster a culture of continuous learning, and align training initiatives with organizational goals. I have an interest in research and communication for improving the quality and sustainability of businesses and possess the ability to utilize educational, interpersonal, and organizational qualities and capabilities with a known exhibition of confidentiality, tact, respect, diplomacy, and professionalism in ensuring smooth operations of work.
Overview
8
8
years of professional experience
Work History
Graduate Teaching Assistant
TRIO Student Support Services, Emporia State University
Emporia, Kansas
10.2024 - Current
- Providing academic support and mentorship to first-generation, low-income, and disabled students.
- Assisting in developing lesson plans, tutoring, and leading study sessions.
- Facilitating workshops on academic skills, financial literacy, and career development.
- Maintaining student records, progress reports, and confidential data.
- Collaborating with faculty and staff to enhance student success initiatives.
Trainer - Learning and Development, Performance Management
eServices Africa Limited
Accra
06.2021 - 07.2024
- Working with a team of trainers to create and execute comprehensive training programs to suit client expectations and singlehandedly training over 150 new hires on different projects.
- Collaborating with international Partners (USA, UK, and Canada) and training their teams on effective communication and designs to enhance their organizational productivity.
- Collaborating closely with department heads and senior management to identify training requirements and align training strategies with organizational objectives.
- Taking charge of developing and implementing tailored training materials, encompassing instructor-led courses, e-learning modules, and multimedia content.
- Perform needs assessments, conduct performance evaluations, and carry out post-training assessments to gauge the effectiveness of my training programs.
- Ensuring the ongoing relevance and compliance of training content with industry regulations by regularly evaluating and updating it and conducting refresher training when needed. Training sectors across Banking and Finance, Utilities, and Social Services.
Human Resources Executive
Infinanze Technologies
06.2023 - 10.2024
- Company Overview: (USA) - Remote
- Directing the HR department's efforts in executing strategic HR initiatives such as implementing payroll and building a company structure.
- Supervising talent acquisition, in my time here I have employed a Secretary, a Backend developer and an Accountant.
- Handling employee relations, including implementation of performance improvement plans, and the nurturing of a constructive work environment through organizing soft skills development training.
- (USA) - Remote
Client Success and Support
Asoriba Church Solutions
East Legon, Ghana
05.2017 - 09.2017
- Built and nurtured strong, long-term client relationships by understanding their needs and providing tailored software solutions to church leaders.
- Conducted regular client satisfaction surveys and used feedback to improve service delivery, this included paying regular visitations to clients making sure they have no issues with our software services.
Education
BSc. - Business Administration
Knutsford University College
MSc - Instructional Design and Technology
Emporia State University
05.2026
Skills
- Training Program Development
- Instructional Design
- Leadership Development
- Learning Management Systems (LMS)
- Needs Assessment
- Advanced Customer Service Skill
- Performance Evaluation
- E-Learning and Multimedia Training
- Adult Learning Principles
- Communication and Presentation
- Team Leadership
Achievements Awards
2011 Glenlola Collegiate Girls School Wildlife Exchange Program Scholarship Recipient, United Kingdom, Northern Ireland
Projects Research
- Rise Up After School Mentorship Program, Volunteer Mentor and Trainer, 2023-06-01, Present, I am volunteering to mentor and train young undergraduates in universities, guiding them in their journey toward personal and professional success. I facilitate sessions on building a good and strong CV/resume, developing soft skills, and the awareness of mental health in the corporate world and personal life.
- Call Center Training for TAPTAP SEND, 2023-03-01, 2024-07-01, Product and customer experience training for Taptap Send Contact Center Customer service agents in Ghana.
- Member Experience Training for Chartered Institute of Bankers, Ghana, 2023-05-01, Hands-on training session focused on Contact Centers and Customer Service, designed to elevate member retention and foster unwavering loyalty.
- Contact Center Management Course for the Ghana Interbank Payment and Settlement Systems (GhIPPS), 2024-02-01
Freelance Experience
Freelance Instructional Designer, Develop and design engaging eLearning courses, instructor-led training materials, and multimedia content to support employee training and development initiatives., Collaborate with subject matter experts (SMEs) and stakeholders to analyze training needs, define learning objectives, and identify performance gaps., Apply instructional design principles to create interactive and learner-centered training materials that align with adult learning theory and best practices., Utilize eLearning authoring tools, such as Articulate Storyline and Adobe Captivate, to develop interactive simulations, scenarios, and assessments., Design and implement evaluation strategies to measure the effectiveness of training programs and identify areas for improvement., Manage multiple projects simultaneously, adhering to project timelines and budgets, and ensuring quality and consistency in deliverables.
Certificates Licenses
- Certified Trainer by Diomas Group
- LinkedIn Learning Train the Trainer
- Google Project Management Certificate
- Advanced Certificate in Customer Service
- Certificate in Sales
- Certificate in Digital Marketing
- Certificate in Data Analytics
- LinkedIn Learning Certificate in Learning and Development
Hobbies and Interests
- Writing
- Volunteering
- Community involvement
- Photography
- Travel
Timeline
Graduate Teaching Assistant
TRIO Student Support Services, Emporia State University
10.2024 - Current
Human Resources Executive
Infinanze Technologies
06.2023 - 10.2024
Trainer - Learning and Development, Performance Management
eServices Africa Limited
06.2021 - 07.2024
Client Success and Support
Asoriba Church Solutions
05.2017 - 09.2017
BSc. - Business Administration
Knutsford University College
MSc - Instructional Design and Technology
Emporia State University
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