Nina Villalba
Local Diner
New York,NY
3
Languages
3
years of professional experience
Dedicated professional known for delivering outstanding customer service, enhancing guest experiences, and collaborating effectively in fast-paced environments. Proven ability to multitask and maintain attention to detail while managing high-pressure situations.
Work History
Waitress
3 Months- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained cleanliness and organization of dining area, contributing to welcoming atmosphere.
- Collaborated with team members to streamline service flow during peak hours.
- Adapted quickly to changing demands, demonstrating flexibility in fast-paced environment.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
8 Months- Provided exceptional customer service, ensuring guest satisfaction and fostering repeat business.
- Coordinated food and beverage orders with kitchen staff for timely delivery to customers.
- Assisted in menu knowledge, effectively recommending dishes to enhance dining experience.
- Managed cash register operations, handling transactions accurately and efficiently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Resolved customer concerns promptly, enhancing overall guest experience through effective communication.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Hostess
9 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Assisted in training new hostesses on customer service standards and procedures.
- Maintained cleanliness and organization of front-of-house areas for optimal guest experience.
- Collaborated with servers to coordinate timely seating during peak hours.
- Handled guest inquiries and complaints professionally, enhancing customer satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Cashier
8 Months- Provided exceptional customer service, resolving issues and ensuring satisfaction.
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Promoted daily specials and upsold menu items to enhance customer experience.
- Collaborated with team members to streamline checkout processes during peak hours.
- Assisted in training new cashiers on operational procedures and service standards.
- Managed inventory levels by restocking supplies and reporting discrepancies promptly.
Education
Bachelor of Arts - Philosophy
High School Diploma
Skills
Customer service
Order taking
Menu recommendations
Cash handling
Payment processing
Food running
Multitasking capabilities
Safe food handling
Handling complaints
Attention to detail
Team collaboration
Greeting guests
Decision-making
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Waitress
Local Diner
05.2026 - CurrentRead More
Waitress
Luigi's Italian Bistro
07.2025 - 03.2026Read More
Hostess
Luigi's Italian Bistro
10.2024 - 07.2025Read More
Cashier
Einstein Bros. Bagels
09.2023 - 05.2024Read More
Fordham University
Bachelor of Arts from Philosophy
Read More
Ursuline Academy of Dallas
High School Diploma
Read More