Nina Washington
Houston,TX
Summary
Results-driven professional with extensive experience in retail operations and customer service management. Proven ability to implement effective training programs and optimize store organization, leading to increased sales and enhanced customer loyalty.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Rainbow Clothing Store
Houston TX
07.2025 - Current
- Assisted in daily store operations, ensuring efficient workflow and optimal customer service.
- Supported inventory management by monitoring stock levels and placing orders as needed.
- Trained new staff on store policies, procedures, and customer interaction techniques.
- Maintained cleanliness and organization of the sales floor to provide a welcoming environment.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Store Manager
Cubesmart
Houston, TX
01.2024 - 09.2024
- Assisting customers with rental inquiries on a storage unit.
- Implemented visual merchandising standards to enhance product displays and drive sales.
- Managed cash handling processes, ensuring accuracy in transactions and financial reporting.
- Maintaining a clean on safe work environment for customers and employee's.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Customer Service Manager
Home Depot
Pasadena, TX
10.2017 - 08.2023
- Led customer service initiatives to enhance satisfaction and loyalty across multiple departments.
- Developed training programs to improve team performance and product knowledge among staff.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Analyzed customer feedback to identify trends and implement process improvements.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Took ownership of customer issues and followed problems through to resolution.
Education
Westbury High School
Houston, TXManicurist License -
Vision To Reality Cosmetology School
Houston,TXSkills
- Problem-solving
- Customer service
- Customer service and engagement
- Retail operations experience (20 years)
- Store organization
- Attention to detail
- Employee scheduling
- Experience with Microsoft Teams
- Personal Nanny to a family of 6
Timeline
Assistant Store Manager
Rainbow Clothing Store
07.2025 - Current
Store Manager
Cubesmart
01.2024 - 09.2024
Customer Service Manager
Home Depot
10.2017 - 08.2023
Westbury High School
Manicurist License -
Vision To Reality Cosmetology School