Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Nina Williams

Forest Park,GA

Summary

Motivated dispatcher with experience monitoring and tracking vehicles. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. An extremely reliable, hard worker that knows the value of punctuality and being dependable. Results driven professional utilizing education, customer service, clerical teamwork and a stable work history.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Airport Dispatcher

ATL Freight.com
Ellenwood, GA
12.2021 - 04.2024
  • Make sure drivers are in compliance with DOT
  • Print manifests
  • Schedule deliveries and pickups
  • Monitor drivers daily logs.

Assistant Store Manager

American Signature Furniture
Morrow, GA
12.2020 - 12.2021
  • Manage the unloading of the trucks in a timely manner
  • Effectively communicate with UST of any changes with the routes
  • Maintain inventory
  • Inspect the delivery lines to ensure all merchandise is correct and accounted for
  • Discuss delivery dates and verify merchandise with customers
  • Assist in the hiring, training and retaining high quality team members
  • Manage office and warehouse payroll
  • Process customer refunds
  • Order merchandise.

Operations Manager

Air Freight Atlanta
Forest Park, GA
07.2014 - 12.2020
  • Schedule drivers to pick-up and deliver loads
  • Monitor drivers logs
  • Print manifests
  • Schedule airport/city sweeps
  • Managed weekly inventory and ensure warehouse efficiency
  • Assist in filing and preparing documents.

Dispatcher

Atlanta Dash
Atlanta, GA
06.2014 - 07.2014
  • Schedule drivers to pick-up and deliver loads
  • Monitor drivers logs
  • Print manifests
  • Schedule airport sweeps.

Customer Service Coordinator

Nippon Express
Atlanta, GA
03.2012 - 06.2014
  • Monitor drivers daily logs
  • Schedule drivers for pickup and delivery
  • Collect and analyze rates
  • Input data and maintain operations and customer spreadsheet
  • Prints manifest
  • Schedule airport sweeps
  • Call in pick-ups
  • Maintain customer billing
  • Maintain safety related records
  • Develop daily route plans
  • Provide departmental financial reports
  • Interact with and handle incoming and outbound drivers’ transactions.

Customer Service

Select Staffing
McDonough, GA
03.2011 - 03.2012
  • Retain customer email correspondence
  • Enter Proof of Delivery
  • File Charts
  • Provide rates to internal and external customers
  • Provide timely and professional communication via phone and fax with internal and external customer.

Receptionist

Advanced Medical Clinic
Lake City, GA
08.2008 - 01.2009
  • Answer telephone
  • Made patients charts
  • Schedule appointments
  • Collect payments
  • Verify insurance coverage
  • Call in prescriptions.

Education

Diploma - Medical Assisting

Everest Institute - Atlanta Downtown
Atlanta, GA
04-2011

Skills

  • Dispatch Coordination
  • Data Entry
  • Delivery procedures
  • Route Planning
  • Processing orders
  • Adjusting routes
  • Training new hires
  • Coordinating urgent deliveries
  • Critical thinker
  • Customer Relations

Certification

  • Forklift Certified
  • Medical Assistant

Accomplishments

  • Employee Of The Month
  • Top 25 Pacesetter on Sales Scoreboard Q2 2021
  • Top 15 Pacesetter in delivery operation Q2 2021

References

References available upon request.

Timeline

Airport Dispatcher

ATL Freight.com
12.2021 - 04.2024

Assistant Store Manager

American Signature Furniture
12.2020 - 12.2021

Operations Manager

Air Freight Atlanta
07.2014 - 12.2020

Dispatcher

Atlanta Dash
06.2014 - 07.2014

Customer Service Coordinator

Nippon Express
03.2012 - 06.2014

Customer Service

Select Staffing
03.2011 - 03.2012

Receptionist

Advanced Medical Clinic
08.2008 - 01.2009

Diploma - Medical Assisting

Everest Institute - Atlanta Downtown
Nina Williams