Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nina Wolterstorff

Grand Rapids,MI

Summary

Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Key Leader

Lululemon Athletica
12.2022 - Current
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

General Merchandise Team Leader

Target
03.2022 - 12.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established strong vendor relationships to maintain and support business.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.

Specialty Sales Team Leader

Target
11.2020 - 03.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Led team of 25 members while providing exceptional customer service.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Ran the Technology, Cosmetics, and Style team, and ensured their daily tasks were completed on time and correctly.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.

Specialty Sales Team Member

Target
10.2019 - 11.2020
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size and color.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Assistant Store Manager

Biggby Coffee
09.2018 - 10.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Shift Leader

Biggby Coffee
04.2016 - 09.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Education

Political Science And Government

Grand Rapids Community College
Grand Rapids, MI
06.2024

High School Diploma -

Grand Rapids Christian High School
Grand Rapids Michigan
06.2017

Skills

  • Consumer Buying Patterns
  • Merchandise Selection
  • Design Changes
  • New Merchandise Presentation
  • Team Management
  • Managing Terminations
  • Positive and Constructive Feedback
  • Performance Motivation

Timeline

Key Leader

Lululemon Athletica
12.2022 - Current

General Merchandise Team Leader

Target
03.2022 - 12.2022

Specialty Sales Team Leader

Target
11.2020 - 03.2022

Specialty Sales Team Member

Target
10.2019 - 11.2020

Assistant Store Manager

Biggby Coffee
09.2018 - 10.2019

Shift Leader

Biggby Coffee
04.2016 - 09.2018

Political Science And Government

Grand Rapids Community College

High School Diploma -

Grand Rapids Christian High School

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