NINA M. JONES
Brookfield,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Financial Literacy Coach
United Wealth Education
Brookfield, WI
09.2017 - Current
- Performed consultations to help people become homeowners and / or gain excellent credit
- Market online to attract new clientele and business partners on various social media platforms
- Launch and train new business partners
- Compiled product, market and customer data to forecast accurate sales and profit projections
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets
- Leveraged different market research strategies to investigate new products and enhance campaign planning.
Care Coordinator II
Independent Care Health Plan
Milwaukee, WI
01.2014 - 01.2018
- Provides managed care coordination services to meet medical, behavioral health and social needs of members of Independent Care
- Complete initials and annual assessments telephonically of member's medical, behavioral, and social needs in efforts of creating a care plan that meets the needs of members
- Contact members regarding ER/Hospital visits in efforts of minimizing or eliminating high medical costs
- Manage Medicare/Medicaid caseload that fluctuate between 380-460 members
- Update and document member health history within Care Plans
- Adhere to HIPPA guidelines
- Organize daily tasks in efforts of meeting team and organizational goals
- Build working relationships with physicians, and social services providers in efforts of meeting member's health needs
- Attend department and team meetings in efforts of meeting needs of consumers.
Human Service Intern
Pathfinders
Milwaukee, WI
06.2013 - 12.2013
- Provide a safe haven to youth and young adults dealing with crisis situations.
- Assisted clients ages 14-25 with case management, housing, community resources, and education.
- Participated in weekly case reviews with 7-9 team members to deliberate about client cases.
- Document client files and database.
- Track census clients through a database
- Conduct client intake and give tour of facility.
Dental Assistant Intern
Dental Associates
Wauwatosa, WI
06.2001 - 01.2002
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Prepared dental rooms and materials.
- Kept work areas clean, sanitized and organized to minimize infection risk.
Education
Masters of Public Service - Health & Human Services
Upper Iowa University
Fayette, IABachelor of Science - Human Services
Upper Iowa University
Fayette, IA01.2012
Bachelor of Science - Liberal Arts And General Studies
University of Wisconsin - Milwaukee
Milwaukee, WIDental Assistant Diploma - Dental Assistant
Waukesha County Technical College
Skills
- Critical Thinking
- Time Management
- Problem Resolution
- Customer Data Confidentiality
- Verbal and Written Communication
- Efficient and Detail-Oriented
- De-escalation Techniques
- Team Player
- Goal Oriented
Timeline
Financial Literacy Coach
United Wealth Education
09.2017 - Current
Care Coordinator II
Independent Care Health Plan
01.2014 - 01.2018
Human Service Intern
Pathfinders
06.2013 - 12.2013
Dental Assistant Intern
Dental Associates
06.2001 - 01.2002
Masters of Public Service - Health & Human Services
Upper Iowa University
Bachelor of Science - Human Services
Upper Iowa University
Bachelor of Science - Liberal Arts And General Studies
University of Wisconsin - Milwaukee
Dental Assistant Diploma - Dental Assistant
Waukesha County Technical College
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