Nina Marie Jurczak
Reedsville,PA
Overview
21
21
years of professional experience
1
1
Certification
Work History
Client Coordination Specialist
Keen Insurance Associates
Charlotte, NC
07.2023 - Current
- Conducted regular meetings with staff to review progress and address any concerns.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings to provide project updates.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations and reviewed records and metrics to understand company performance.
- Generated reports to track performance metrics of team members.
- Managed and resolved incidents according to service agreements.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Developed and implemented specialized procedures for customer service operations.
- Participated in ongoing training and compliance activities.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
America Customer Care
Manhattan, NY
04.2023 - 07.2023
- Excelled in exceeding daily credit card application goals.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Supported sales team members to drive growth and development.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Gathered customer feedback through surveys and used the data to improve customer service.
Head Teacher
St. John's Christian Daycare
Belleville
09.2022 - 03.2023
- Created a culturally sensitive learning environment by incorporating various cultural backgrounds into the curriculum.
- Observed children to record development.
- Ensured compliance with state licensing requirements for early childhood education programs.
- Provided classroom instruction and facilitated learning activities for children ages 3-5.
- Conducted individual and group meetings with families to discuss educational objectives and goals of their children.
- Planned field trips and special events that promoted socialization among peers.
- Facilitated team building activities designed to improve collaboration among staff members.
- Collaborated with colleagues to develop strategies that would promote optimal academic outcomes for all students.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Utilized technology resources to enhance student engagement in the classroom setting.
- Integrated technology into lesson plans.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Read stories to children and taught painting, drawing, and crafts.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Incorporated creative teaching methods into daily lesson plans such as music, art, drama.
Assistance Teacher
Hide-n-Seek Christian Daycare
Lewistown
05.2021 - 08.2022
Packer
Asher's Chocolate
Lewistown
12.2020 - 04.2021
Cashier/Returns
The Home Depot
West Springfield, MA
07.2002 - 08.2004
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2025
Associate of Arts - Child Development
PennAEYC
06-2022
Diploma -
Amherst-Pelham Regional High School
05.2000
Skills
- Customer Relations
Awards
Honor Roll Society, 09/01/96 - 05/31/00 Strengthening Families, 02/09/20 Recognizing and Reporting Child Abuse, 05/10/21 Center Based Care, 05/21/21 Infant-Toddler Care: Emotional and Social Development, 09/14/21 Infant-Toddler Care: Learning through Play, 10/27/21 Infant-Toddler Care: Guiding Behavior, 10/27/21 Teaching Strategies Gold Reward, 10/25/21 Teaching Strategies The Creative Curriculum for Infants, Toddlers & Twos, 10/25/21 CDA, 07/15/22
Affiliations
- Helping at the food bank
- Lead Joy Seekers Bible Study
Accomplishments
- Honor Roll
- CDA
- Skill In Development with Children & Families
Certification
- CDA Associates
Languages
Spanish
Professional
Languages
positionsnt in Spanish and have always translated in my past and current job positions
Timeline
Client Coordination Specialist
Keen Insurance Associates
07.2023 - Current
Customer Service Representative
America Customer Care
04.2023 - 07.2023
Head Teacher
St. John's Christian Daycare
09.2022 - 03.2023
Assistance Teacher
Hide-n-Seek Christian Daycare
05.2021 - 08.2022
Packer
Asher's Chocolate
12.2020 - 04.2021
Cashier/Returns
The Home Depot
07.2002 - 08.2004
Bachelor of Science - Psychology
Liberty University
Associate of Arts - Child Development
PennAEYC
Diploma -
Amherst-Pelham Regional High School
- CDA Associates
Similar Profiles
Lavonda McCulloughLavonda McCullough
Licensed Community Advisor at Keen Insurance ServicesLicensed Community Advisor at Keen Insurance Services
Christopher BerryChristopher Berry
Licensed Benefits Advisor at Health Insurance Associates / MedicareInsurance.comLicensed Benefits Advisor at Health Insurance Associates / MedicareInsurance.com
MERCEDES TORREZMERCEDES TORREZ
Personal Assistant at Taylor & Associates Insurance & Financial ServicesPersonal Assistant at Taylor & Associates Insurance & Financial Services
Caleb Caleb null
Phlebotomy Intern at Mount Nittany Health - Mifflin County - Primary CaPhlebotomy Intern at Mount Nittany Health - Mifflin County - Primary Ca