Nina Zakieah Martin
Huntsville,TX
Summary
Versatile and dynamic professional with a proven track record at Acadian Ambulance, adept in emergency response and patient relations. Excelled in high-pressure environments, significantly improving patient outcomes through expert care and compassionate communication. Skilled in both crisis management and effective team collaboration, showcasing exceptional problem-solving and interpersonal abilities at The Texas Department of Corrections.
Knowledgeable with robust background in managing front office operations and enhancing client satisfaction. Successfully coordinated schedules, streamlined administrative processes, and provided exceptional customer service. Demonstrated organizational and communication skills, ensuring efficient front desk operations and seamless team collaboration at HCA Tomball Wound Care Department.
Overview
3
3
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
02.2023 - 04.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Front Office Cordinator
HCA Houston Healthcare Tomball
01.2023 - 02.2024
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
Registrar
HCA Healthcare Tomball
01.2023 - 02.2024
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
Paramedic
Acadian Ambulance
03.2023 - 01.2024
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
Insurance Verification Specialist
Acclara
12.2020 - 12.2022
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
High School Diploma -
Kingston High School
Cadet, MOAssociate of Applied Science - Criminal Science
William T. Turner Technical Institute
Miami, FL04-2001
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Search and seizure procedures
- Contraband seizure
- Stress tolerance
- Relationship building and management
- Facility security
- Crisis management
- Weapons training
- Booking procedures
- Suicide prevention
- Gang awareness
- Firearm operations trained
- Staff management
- Mentorship
- Customer service expertise
- Reception duties
- Front office management
- Insurance verification
- Office management
- File organization
- Calendar management
- Meeting scheduling
- Patient relations
- Filing
- Scheduling appointments
- Schedule coordination
- Record preparation
- Opening and closing offices
- Sensitive information handling
- Expense reporting
- Basic accounting
- Exceptional communication
- Departmental support
- Mail sorting
- Maintaining confidentiality
- Problem-solving capacity
- Numeric data entry
- Document scanning
- Fast typing speed
- Deadline oriented
- Quality control procedures
- Keyboard shortcuts
- Microsoft office expertise
- Word processing
- Office administration
- Administrative support
Languages
French
Elementary
Spanish
Full Professional
Timeline
Paramedic
Acadian Ambulance
03.2023 - 01.2024
Correctional Officer
Texas Department Of Criminal Justice
02.2023 - 04.2024
Front Office Cordinator
HCA Houston Healthcare Tomball
01.2023 - 02.2024
Registrar
HCA Healthcare Tomball
01.2023 - 02.2024
Insurance Verification Specialist
Acclara
12.2020 - 12.2022
High School Diploma -
Kingston High School
Associate of Applied Science - Criminal Science
William T. Turner Technical Institute
Similar Profiles
Morgan ParnellMorgan Parnell
Administrative Assistant at Texas Department Of Criminal JusticeAdministrative Assistant at Texas Department Of Criminal Justice
EDDIE SOSAEDDIE SOSA
Correctional Officer at Texas Department of Criminal JusticeCorrectional Officer at Texas Department of Criminal Justice
WENDYIDA ABBAS GUINGANIWENDYIDA ABBAS GUINGANI
Correctional Lieutenant at Texas Department of Criminal Justice, TDCJCorrectional Lieutenant at Texas Department of Criminal Justice, TDCJ