Dasia Ansel
Jarrell,Texas
Summary
Compassionate Case Manager experienced in Criminal Justice and Health Care environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
9
9
years of professional experience
Work History
Case Manager
Texas Department Of Criminal Justice
09.2025 - Current
- Develop individualized case or treatment/re-entry plans tailored to each client’s needs — with goals related to rehabilitation, mental health, employment, housing, education, compliance with probation/parole, etc.
- Serve as a liaison — communicating among clients, their families/support networks, parole/probation officers, treatment agencies, courts, and community organizations
- Facilitate or support re-integration into the community: helping clients find stable housing, employment, education or training opportunities, social support networks.
- Provide support and guidance to clients and their families — helping them understand their legal rights/responsibilities, treatment options, coping strategies, and community resources.
- Supervised daily operations and led a team of 20+ employees to achieve productivity and service goals.
Administrative Assistant II
Texas Department of Criminal Justice
03.2025 - 09.2025
- Documents, reviews, and edits case records, reports, and evaluation; performs research and prepares reports.
- Utilized office software such as Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and project management tools streamline tasks and communication.
- Ensured all information handled adhered to confidentiality standards and compliance regulations such as HIPAA, CJIS, and other legal guidelines.
- Organized and maintained confidential case files, ensuring accurate and timely updating of case status, documents, and evidence logs.
- Maintained a log of physical evidence and ensured proper documentation and chain of custody procedures were followed.
Patient Services Coordinator
Austin Regional Clinic
06.2024 - 03.2025
- Acts as the primary point of contact for patients, scheduling appointments, addressing inquiries, and ensuring a positive experience.
- Managed multi-line phone systems and electronic communication.
- Maintained accurate patient records by updating the EPIC database system in compliance with HIPAA regulations.
- Verified insurance eligibility and benefits.
- Collect co-payments and outstanding balances in the patient's accounts.
- Processed prior authorizations and referrals, expediting patient access to care and service.
- Used EPIC to maintain electronic patient files, successfully maintaining over 1000+ patient files.
Deputy District Clerk
Williamson County Courthouse
10.2023 - 06.2024
- Prepare and issue court orders, such as warrants and probation orders.
- Updated case management system with relevant information after each hearing or trial.
- Coordinated with law enforcement agencies for service of legal documents and arrest warrants.
- Collected and processed fines, fees, and other payments made to court.
- Ensured all information handled adhered to confidentiality standards and compliance regulations such as HIPAA, CJIS, and other legal guidelines.
- Drafted, processed, and filed legal documents such as subpoenas, warrants, affidavits, and motions, ensuring compliance with court procedures and legal requirements.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Public Safety Records Technician
Texas Department of Public Safety
05.2023 - 10.2023
- Maintained detailed records of work performed, time spent, and expenses incurred.
- Tracked incoming mail and distributed correspondence accordingly.
- Utilized computer software programs to enter, update, or retrieve data efficiently.
- Scanned, digitized, and indexed paper records, transitioning the office to a paperless filing system.
- Adhered to strict confidentiality standards when handling sensitive information.
- Entered large volumes of data into information systems with a 99% accuracy rate, reducing discrepancies and errors.
Military Police Officer
United States Air Force
11.2018 - 06.2023
- Assisted in investigation of criminal offenses on military installations.
- Write detailed and accurate reports for arrests and incidents.
- Maintained order and enforced laws.
- Collected statements from principal persons and eyewitnesses.
- Documented incidents, activities, and observations.
- Implemented security training programs, increasing team proficiency and operational efficiency by 80%.
- Conducted daily briefings and assignments, ensuring mission readiness and effective team coordination.
Administrative Assistant I
Texas Department of Criminal Justice
02.2023 - 05.2023
- Acted as the primary point of contact for clients and stakeholders, ensuring excellent customer service and timely resolution of inquiries.
- Utilized Microsoft Office Suite, Excel, and Word to organize data, create reports, and manage operations efficiently.
- Coordinated schedules, meetings, and travel arrangements for executives.
- Managed office calendars, emails, and communications, improving response times and organizational efficiency.
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
Cashier
H-E-B
01.2017 - 06.2021
- Processed cash, credit, and debit transactions efficiently, balancing registers with 100% accuracy at the end of each shift.
- Maintained a friendly and professional demeanor, contributing to a welcoming store environment and fostering repeat business.
- Reduced checkout wait times by implementing quick and effective scanning techniques.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Applied Health Science
American Military University
05.2001 -
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
Case management
Documentation and reporting
Adobe
OnBase
Odyssey
EPIC
Micro Focus
Timeline
Case Manager
Texas Department Of Criminal Justice
09.2025 - Current
Administrative Assistant II
Texas Department of Criminal Justice
03.2025 - 09.2025
Patient Services Coordinator
Austin Regional Clinic
06.2024 - 03.2025
Deputy District Clerk
Williamson County Courthouse
10.2023 - 06.2024
Public Safety Records Technician
Texas Department of Public Safety
05.2023 - 10.2023
Administrative Assistant I
Texas Department of Criminal Justice
02.2023 - 05.2023
Military Police Officer
United States Air Force
11.2018 - 06.2023
Cashier
H-E-B
01.2017 - 06.2021
No Degree - Applied Health Science
American Military University
05.2001 -