Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ninel Bonilla

MODESTO,CA

Summary

Dedicated Customer Service Representative experienced in active listening, critical thinking, and efficient inquiry resolution. Enhanced customer satisfaction and loyalty through effective communication and relationship-building skills, while maintaining accurate records using CRM software.

Overview

1
1
Language
4
4
years of professional experience

Work History

Customer Service Representative

Fiesta Auto Insurance
Modesto, CA
04.2025 - 08.2026
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Processed claims and policy changes accurately to ensure customer satisfaction.
  • Assisted customers in understanding insurance policies and coverage options.
  • Utilized CRM software to track interactions and maintain up-to-date customer records.

Cashier

Walgreens
Modesto, CA
02.2022 - 04.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided recommendations.
  • Maintained cleanliness and organization of checkout areas to enhance customer experience.
  • Trained new cashiers on operational procedures and best practices.

Education

High School Diploma -

Grace M Davis High School
Modesto, CA

No Degree - Medical Social Work

UEI College
Stockton, CA
04-2027

Skills

  • Customer service
  • Payment processing
  • Order processing
  • CRM management
  • CRM software
  • Client relations
  • Transaction support
  • Client engagement
  • Product knowledge

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Fiesta Auto Insurance
04.2025 - 08.2026

Cashier

Walgreens
02.2022 - 04.2025

High School Diploma -

Grace M Davis High School

No Degree - Medical Social Work

UEI College
Ninel Bonilla