Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Timeline
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Ninele Bouemboue

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

20
20
years of professional experience
1
1
Language

Work History

Banking Operations Support Specialist

American Express
01.2022 - 03.2024
  • Pioneered the servicing of a new American Express product to drive all customer's banking need to one institution
  • Built meaningful relationships with customers through a consultative approach while introducing and highlighting a newly launched product, and resolving all inquiries and concerns on the first call
  • Supported colleagues in addressing customer inquiries and concerns while reinforcing proper policies and procedures
  • Trained new hires on product knowledge and procedures to ensure a successful performance when transitioning to production.

Platinum Disputes Customer Care Professional

American Express
06.2019 - 01.2022
  • Submitted billing disputes and unauthorized transaction reports for fraudulent usage of cards
  • Responded to inquiries concerning but limited to credit card transactions, products, services and billing errors
  • Enhanced customer experience by collaborating with other departments to find alternative solutions to known issues
  • Educated card members on ways to maximise their benefits and rewards while adding value and suggesting products useful to expand their credit portfolio.

Front Office Manager

EXHALE SPA (Ritz Carlton)
01.2019 - 04.2021
  • Managed a team of 10 guest service associates to provide exceptional service by following the Forbes Travel Standard and Company Policy
  • Created schedules to best align with business needs and ensured coverage was available daily
  • Conducted monthly performance evaluation to ensure policy and procedures were followed
  • Built a strong network of working and professional relationships with all spa guests by solving inquiries and complaints in a timely manner and in the best interest of the company
  • Balanced daily appointments to guarantee therapists and aestheticians equally maximized the day while ensuring maximum profit the spa.

Commission Sales Associate (Men's Luxury Wear)

NORDSTROM
04.2016 - 01.2018
  • Nordstrom Corporate Top Seller in 2017 - generated over 600K
  • Understanding of luxury market and brands to influence buying decisions with consumers
  • Consumer engagement skills: demonstrating excellent product knowledge deliver sales goals
  • Ensured the achievement of individual, department and store goals to maintain financial growth of the company
  • Built a strong network of working and professional relationships.

Education

Bachelor of Science (BS) and Business Management -

JOHNSON & WALES UNIVERSITY
05.2008

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Analytical Thinking
  • Project Planning
  • Quantitative skills
  • Issue Research
  • Process Improvement
  • Proficient in MS Word, Excel, PowerPoint

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Quote

"The three great essentials to achieve anything worthwhile are, first, hard work; second, stick-to-itiveness; third, common sense"
Thomas Edison

Timeline

Banking Operations Support Specialist

American Express
01.2022 - 03.2024

Platinum Disputes Customer Care Professional

American Express
06.2019 - 01.2022

Front Office Manager

EXHALE SPA (Ritz Carlton)
01.2019 - 04.2021

Commission Sales Associate (Men's Luxury Wear)

NORDSTROM
04.2016 - 01.2018

Bachelor of Science (BS) and Business Management -

JOHNSON & WALES UNIVERSITY

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Ninele Bouemboue