Your Name
Summary
Skilled Type Specialist focused on maximizing Description success through effective use of Skill, Skill and Skill abilities. Top-notch communicator with excellent time management, administrative and customer service skills. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
REMOTE BANKING SUPPORT SPECIALIST
Wells Fargo
02.2019 - 02.2021
- Achieved high satisfaction rating 90% through proactive one-call resolutions of customer issues.
- Recommended products to customers, thoroughly explaining advantages.
- Documented and detailed calls and complaints using call center's CRM database.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Resolved escalated calls while providing empathy and resolutions with little oversight.
CUSTOMER END USER SUPPORT SPECIALIST
Alpine Access Sykes
11.2014 - 09.2015
- Took inbound and made outbound calls to resolve customer account and technical issues
- Provided primary customer support to internal and external customers in fast-paced environment
- Leveraged consultative approach to gather customer details and technical data
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Pearson enrollment protecting company reputation and loyal client base
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Education
Associate of Arts -
Miami Dade College
Miami, FLSkills
- Payroll Reconciliation
- Timecard Management
- Tax Law Compliance
- Benefits Administration
- Wages and Deduction Calculation
- Employee File Maintenance
- Employment Verification
- Intuit QuickBooks
- Customer Relations
- Quality Assurance
- Technical Communication
- Documentation Management
- Project Planning
- Quantitative Skills
- Data Analysis
Timeline
REMOTE BANKING SUPPORT SPECIALIST
Wells Fargo
02.2019 - 02.2021
CUSTOMER END USER SUPPORT SPECIALIST
Alpine Access Sykes
11.2014 - 09.2015
Associate of Arts -
Miami Dade College