NINETTE ROMANOS
Pawtucket
Summary
Customer-focused operations professional with extensive experience in airline services, administrative support, and high-volume environments. Proven ability to manage complex passenger needs, resolve issues efficiently as well as maintain safety and compliance.
Overview
9
9
years of professional experience
Work History
Staff Assistant & CC
American Airlines–PVD
07.2024 - Current
- - Perform a wide variety of office duties including paying invoices in COUPA, coordinating meetings, filing, handling mail, ordering office supplies, reconciling P-card spending and tracking anniversaries/birthdays and event planning i.e. holiday meals/recognition events
- - Aid in preparation of management presentations and special projects as required
- - Troubleshoots and escalates office technology issues, including telephone and copier machine
- - Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Customer Service Agent
American Airlines–PVD
05.2017 - 07.2024
- - Perform full passenger check-in including assigning seats, upgrades and international documentation verification
- - Issue, reissue, and refund passenger tickets while ensuring accuracy and compliance
- - Rebook passengers during oversold flights and irops using QIK
- - Operate gate systems and conduct boarding processes including announcements, ticket lift, and timeline management
- - Process baggage transactions including tagging, fee collection, and kiosk assistance
- - Assist passengers requiring special assistance as well as unaccompanied minors
Education
MA - English Literature
SNHU
Manchester, NH01-2023
BA - Criminal Justice
UMass Boston
Boston, MA01-2007
Diploma - undefined
West Roxbury High School
West Roxbury, MA01-2001
Skills
- - Customer Experience & Conflict Resolution
- - Airline Operations & Passenger Services
- - Ticketing, Rebooking & Irregular Operations
- - Baggage Processing & Payment Handling
- - Multitasking in Fast-Paced Environments
- - Team Collaboration & Cross-Functional Support
- - Microsoft Office (Excel, Word, Outlook, PowerPoint)
- - Medical & Administrative Support Background
- - Bilingual: Arabic & English
Languages
Arabic
Native or Bilingual
Timeline
Staff Assistant & CC
American Airlines–PVD
07.2024 - Current
Customer Service Agent
American Airlines–PVD
05.2017 - 07.2024
BA - Criminal Justice
UMass Boston
Diploma - undefined
West Roxbury High School
MA - English Literature
SNHU