Summary
Overview
Work History
Skills
Certification
Timeline
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Sharon Harvey

Sharon Harvey

Henderson,NV

Summary

Experienced customer service and wellness professional with a proven track record in luxury hospitality, sales, beauty services, and insurance. Skilled at building client trust, managing staff, and delivering high-end experiences in fast-paced environments. Brings years of cross-industry knowledge, from customer support to spa-level services and beauty education.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tesla
08.2023 - Current
  • - Delivered expert-level customer support for Tesla vehicles, features, and services.
  • - Educated clients on charging, vehicle maintenance, and app-based solutions.
  • - Resolved inquiries and complaints with professionalism and efficiency.
  • - Maintained high satisfaction ratings while complying with internal protocols.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Life Insurance Agent

Freedom Equity Group
01.2020 - 08.2023
  • - Wrote and sold life insurance policies tailored to each client's financial needs.
  • - Conducted needs-based assessments and explained policy features clearly.
  • - Maintained accurate client records and ensured compliance with regulations.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales

Manicurist & Pedicurist

Four Seasons Hotel
06.2018 - 01.2020
  • - Performed luxury nail services for high-profile guests in a five-star setting.
  • - Maintained health, safety, and hygiene standards while upselling products.
  • - Promoted customer satisfaction through detailed care and personalization.
  • Increased repeat business by building strong relationships with clients and consistently delivering exceptional service.
  • Enhanced client satisfaction by providing high-quality manicure and pedicure services.

Store Manager

Tonsurehair Boutique
07.2016 - 06.2018
  • - Led daily operations of the beauty boutique, supervising staff and inventory.
  • - Hired, trained, and evaluated team members in customer care and sales.
  • - Handled customer issues, sales planning, and product merchandising.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.

Instructor

Marinello Beauty School
10.2013 - 07.2016
  • - Taught nail technology and grooming services to aspiring cosmetologists.
  • - Conducted hands-on training in professional manicure and pedicure techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.

Skills

  • - Customer Experience & Conflict Resolution
  • - Sales & Service in Wellness & Beauty
  • - Insurance & Financial Needs Assessment
  • - Time Management & Multi-tasking
  • - Cleanliness, Safety, and Sanitation Standards
  • Call center experience

Certification

  • - Certified Nail Technician (State of Nevada)
  • - Licensed Insurance Agent (Life, Health)
  • - Cosmetology Instructor Certification – Marinello Beauty School

Timeline

Customer Service Representative

Tesla
08.2023 - Current

Life Insurance Agent

Freedom Equity Group
01.2020 - 08.2023

Manicurist & Pedicurist

Four Seasons Hotel
06.2018 - 01.2020

Store Manager

Tonsurehair Boutique
07.2016 - 06.2018

Instructor

Marinello Beauty School
10.2013 - 07.2016

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Sharon Harvey