Nini Nguyen
Dallas,TX
Summary
Customer service specialist with strong background in administrative support and HIPAA compliance. Enhanced patient care through effective communication and efficient appointment scheduling. Trained new staff and implemented operational improvements, consistently managing multiple tasks to deliver high-quality service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Server
Thirsty Lion
Dallas, TX
11.2025 - Current
- Provided exceptional customer service in a fast-paced restaurant environment.
- Took and processed food and beverage orders accurately and efficiently.
- Recommended menu items based on customer preferences and dietary needs.
- Handled cash transactions and processed payments smoothly at the register.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new employees on restaurant procedures and plating techniques.
Server
Ichibang Sushi Izakaya & Karaoke Lounge
Carrolton, TX
10.2024 - 11.2025
- Mixed and served a variety of cocktails and beverages.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Administrative Assistant
Texas Star DME
Garland, TX
04.2023 - 08.2024
- Managed scheduling and coordination of patient appointments for durable medical equipment.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Supported inventory management by tracking supplies and ordering materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Maintained database systems for effective tracking of customer contact details. containing customer contact information.
Pharmacy Technician
CVS
Balch Springs, TX
07.2022 - 04.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Verified prescriptions, drug labels, documents, and packages.
- Maintained inventory levels of medications and medical supplies regularly.
- Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system.
- Trained new technicians on operational procedures and customer service standards.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
Team member
Friends Experience
Plano, TX
11.2021 - 01.2022
- Engaged with guests to foster a friendly and inclusive atmosphere.
- Collaborated with team members to maintain a clean and welcoming environment.
- Assisted guests in navigating interactive exhibits and experiences.
- Supported event setup and breakdown for special activities and promotions.
- Operated cash registers to process payments from customers.
- Rotated through various stations to support team operations.
Gallery attendant
Van Gogh Immersive
Dallas, TX
07.2021 - 10.2021
- Engaged with diverse audiences to enhance their understanding of the exhibits.
- Monitored gallery spaces to ensure a safe and enjoyable experience for guests.
- Greeted visitors and provided information about exhibits and artwork.
- Responded to visitor inquiries and handled any concerns promptly and professionally.
- Assisted with the setup and breakdown of immersive installations and events.
- Followed safety protocols when handling delicate objects in the gallery.
Head Cashier
Chuck E. Cheese
Garland, TX
01.2021 - 07.2021
- Managed customer transactions efficiently while resolving payment disputes promptly.
- Supervised daily cash register operations and maintained accurate cash handling procedures.
- Trained new cashiers on customer service protocols and point-of-sale system usage.
- Collaborated with management to enhance customer service strategies and improve satisfaction.
- Assisted in inventory management by tracking stock levels and processing returns.
Education
Certification - Administration Assistant
Collin College - Spring Creek Campus
Plano, TX05-2023
Associate of Applied Science - Radiology Technician
Dallas College
Dallas, TX07-2026
Bachelor of Science - Public Health
The University of Texas At Arlington
Arlington, TX07-2026
Skills
- Patient care
- HIPAA compliance
- Blood collection techniques
- Health and safety
- Data entry
- Appointment scheduling
- Communication skills
- Customer service
- Multitasking
- Microsoft Office
- Order management
- Office Administration
Languages
Vietnamese
Professional
Certification
- Phlebotomy Technician, Intelvio, 2026
- BLS Provider, AHA, 2025
- BLS Provider, American Red Cross, 2025
- Food Handler, ServSafe, 2024
Timeline
Server
Thirsty Lion
11.2025 - Current
Server
Ichibang Sushi Izakaya & Karaoke Lounge
10.2024 - 11.2025
Administrative Assistant
Texas Star DME
04.2023 - 08.2024
Pharmacy Technician
CVS
07.2022 - 04.2023
Team member
Friends Experience
11.2021 - 01.2022
Gallery attendant
Van Gogh Immersive
07.2021 - 10.2021
Head Cashier
Chuck E. Cheese
01.2021 - 07.2021
Certification - Administration Assistant
Collin College - Spring Creek Campus
Associate of Applied Science - Radiology Technician
Dallas College
Bachelor of Science - Public Health
The University of Texas At Arlington