Ninnette Diaz
Deltona,FL
Summary
Proven ability to build great team relationship and delivering high level of job performance to accomplish main goals
Overview
16
16
years of professional experience
Work History
Member Service Specialist
Partners Federal Credit Union
Orlando
10.2018 - Current
- Evaluator of customer situations to ensure proper service provided
- Assisting members with payments towards their loans
- Transferring money within members accounts
- Negotiator in resolving potential and existing problems
- Customer Service
- Taking inbound calls, outbound calls, emails & chats.
- Handles domestic and international wire transfers.
- Handle systems such as Symitar, Genesis, Springboard and Q2.
- Guide members using self service products.
- Handling tickets for callback/email requests.
Estates SR Specialist II/ Collections/ Bankruptcy Consent
JP Morgan Chase Bank
Lake Mary
03.2014 - 05.2018
- Taking Inbound/ Outbound Calls
- Excellent evaluator of customer situations to ensure proper service provided
- Assist fellow peers by mentoring to improve scorecard metrics, CSAT, Regulatory and Policy/Procedure
- Great Customer Advocate: Creating a Win-Win situation for the customer and bank
- Excellent negotiator in resolving potential and existing problems
- Make appropriate decisions on behalf of the customer quickly and effectively.
Front End Associate
Lowes Home Improvement
Hialeah
12.2012 - 03.2014
- Use of electronic scanners and cash registers
- Handling cash, processing credit / debit card transactions and validating checks
- Compute and record totals of transactions
- Establish and identify prices of goods and services
- Supervise Cashiers.
Receptionist
Ready Rudy Carpet Cleaning
Pembroke Pines
12.2009 - 05.2011
- Answer telephones
- Take and relay messages
- Provide information and quote prices to callers
- Marketing
- General administrative and clerical support
- Schedule appointments and estimates.
Receptionist
KD Housing
Orlando
06.2008 - 12.2009
- Customer Service
- Handling residential inquiries
- Collecting rent payments
- Taking maintenance request
- Handle copy machine, fax and incoming/outgoing mail.
Education
Certification - Graphic Design
Sheridan Technical Center
Hollywood, FL06.2010
Diploma -
Miramar High School
Miramar, FL06.2008
Skills
- Solid knowledge of all office environment and software: Microsoft Office, Word, Excel, Outlook, Power Point, First Support, Tsys, Adverting/Promoting, Interaction Desktop, Episys, Symitar, Springboard, Visa online, SWBC, Customer360, Payzur, MasterSite; Genesys Cloud, Spotlight 360, Zelle, Q2
Abilities
- Ability to visualize and solve various problems and concepts.
- Excellent communication and customer service skills.
- Well-organized, self-motivated with strong "can do" attitude and ability to rapidly learn new tasks.
Timeline
Member Service Specialist
Partners Federal Credit Union
10.2018 - Current
Estates SR Specialist II/ Collections/ Bankruptcy Consent
JP Morgan Chase Bank
03.2014 - 05.2018
Front End Associate
Lowes Home Improvement
12.2012 - 03.2014
Receptionist
Ready Rudy Carpet Cleaning
12.2009 - 05.2011
Receptionist
KD Housing
06.2008 - 12.2009
Certification - Graphic Design
Sheridan Technical Center
Diploma -
Miramar High School