Erica Rodriguez
McCook,NE
Summary
Dynamic professional with extensive experience in customer service and client support, notably at Comcast. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in behavior redirection and first aid, effectively managing high-stress situations while achieving consistent results in conflict resolution and service excellence.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Southwest Area Training Services
06.2024 - 11.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Shipping Clerk
Valmont
08.2022 - 10.2023
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Wireless Sales Associate
Viaero Wireless
08.2019 - 06.2020
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Receptionist
Chach Auto Body
01.2016 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Technical Support Representative
Comcast
01.2015 - 01.2016
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
Dish Network
02.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Aims Community College
Fort Lupton, CO03.2012
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Customer service
- Active listening
- Critical thinking
Timeline
Direct Support Professional
Southwest Area Training Services
06.2024 - 11.2024
Shipping Clerk
Valmont
08.2022 - 10.2023
Wireless Sales Associate
Viaero Wireless
08.2019 - 06.2020
Receptionist
Chach Auto Body
01.2016 - 01.2019
Technical Support Representative
Comcast
01.2015 - 01.2016
Customer Service Representative
Dish Network
02.2013 - 01.2015
GED -
Aims Community College
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