Ninoshka aponte
1142 Pointe Newport Terr Apt. 210,FL
Summary
Bilingual (English & Spanish) Operations and people leader with 5+ years of experience in hospitality, foods service, and customer-focused environments. Proven ability to lead teams, optimize daily operations, and deliver exceptional guest experience in high-volume settings. Strong background in staff training, scheduling, inventory control, cash handling, and process improvement. Recognized for stepping into leadership roles, strengthening team performance, and maintain high service and safety standars.
Overview
14
14
years of professional experience
Work History
Manager
Boardwalk Bowl
02.2024 - Current
- Supervised daily operations to ensure efficient bowling lane management.
- Trained and mentored staff on customer service best practices.
- Implemented promotional events to enhance customer engagement and satisfaction.
- Monitored inventory levels and coordinated restocking of supplies.
- Developed schedules for team members to optimize workflow efficiency.
- Resolved customer inquiries and issues to maintain a positive guest experience.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Housekeeping Associate
Florida Hotel & Conference Center
01.2021 - 04.2023
- Performed daily cleaning tasks in guest rooms and common areas, ensuring high standards of cleanliness.
- Restocked supplies and linens to maintain operational efficiency throughout the facility.
- Assisted in training new staff on proper cleaning procedures and safety protocols.
- Operated cleaning equipment such as vacuums, floor buffers, and pressure washers effectively.
- Reported maintenance issues promptly to ensure guest satisfaction and safety standards were met.
- Adapted quickly to changing priorities while maintaining focus on guest service excellence.
Assistant Manager
Choolaah Indian Bbq
03.2017 - 03.2021
- Streamlined operational processes to enhance team productivity and improve service delivery.
- Coordinated staff scheduling to optimize workforce efficiency and ensure adequate coverage.
- Developed training materials to support onboarding and enhance employee performance.
- Implemented inventory management systems to reduce discrepancies and maintain stock levels.
- Led team meetings to foster communication and align goals across departments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Kitchen Manager
Chipotle
06.2012 - 03.2017
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Developed and implemented efficient inventory management systems to reduce waste.
- Trained and mentored kitchen staff, fostering a collaborative work environment.
- Streamlined food preparation processes, enhancing service speed and quality.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Education
High School Diploma -
Flex Tech High School
Brighton, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Shift scheduling
- Customer Service & Supervision
Timeline
Manager
Boardwalk Bowl
02.2024 - Current
Housekeeping Associate
Florida Hotel & Conference Center
01.2021 - 04.2023
Assistant Manager
Choolaah Indian Bbq
03.2017 - 03.2021
Kitchen Manager
Chipotle
06.2012 - 03.2017
High School Diploma -
Flex Tech High School