Ninoshka Maisonet Narvaez

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Managed client relationships through regular check-ins and updates on project progress.
• Enhanced communication among team members, fostering a collaborative and supportive work environment.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Perform collection, processing and shipment of urine and oral fluid specimens.

• Observe urine collection for Millennium Health specimens, when required.

• Complete paper or electronic test requisitions, including patient demographics and billing information.

• Prepares specimen with proper labeling and requisition forms, packaging the specimens into bags for shipping. Coordinate with courier services for pickup of specimens; may drop off specimens at UPS/ FedEx, when applicable.

• Provides patient reports generated by laboratory to the practice and assists customer by facilitating inquiries to the Laboratory and/or Customer Service team.

• Worked well in diverse team settings by partnering with others to complete tasks.

• Greeted customers and provided menus upon arrival to dining room.

• Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.

• Arranged tables and chairs for special occasions and events.

• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

• Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

• Reset and cleaned tables quickly to prepare for new customers.

• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Managed store personnel by delegating tasks and supervising daily operations.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.