Ninoshka Moore
New Britain,CT
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
7
7
years of professional experience
Work History
Secretary 2 – Advising Office
CT State Manchester Community College
09.2025 - Current
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed multiple calendars, ensuring timely updates and accurate information dissemination.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Supported project management activities, contributing to timely completion of key initiatives.
Clinic Office Assistant
UConn Health
09.2022 - 09.2025
- Scheduled patients in a fast-paced, high-volume medical dermatology office setting
- Used strong knowledge of medical terminology in daily tasks
- Worked in EPIC for scheduling, managing in-basket messages, handling telephone encounters, and reviewing patient charts
- Experienced in using EMR systems and managing high-volume calls through multi-line phone systems and call queues
Financial Counselor
Hartford Healthcare
08.2019 - 08.2022
- Explained financial options, verified insurance, reduced billing errors, and negotiated payment plans while improving patient satisfaction.
- Conducted financial assessments to determine patient eligibility for assistance programs.
- Strengthened client understanding of complex financial concepts using clear explanations and real-life examples.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
Education
Associate of Arts And Sciences - Liberal Arts
Southern New Hampshire University
05-2028
Medical Assistant Diploma -
Branford Hall Career Institute
Skills
- Microsoft Office Suite
- EPIC
- FERPA & HIPAA Compliance
- Office Management
- Student Services
- Bilingual English/Spanish
- Medical terminology
- Schedule management
Languages
Spanish
Native or Bilingual
Timeline
Secretary 2 – Advising Office
CT State Manchester Community College
09.2025 - Current
Clinic Office Assistant
UConn Health
09.2022 - 09.2025
Financial Counselor
Hartford Healthcare
08.2019 - 08.2022
Associate of Arts And Sciences - Liberal Arts
Southern New Hampshire University
Medical Assistant Diploma -
Branford Hall Career Institute