Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ninoshka Rosado

Bethlehem,PA

Summary

I am results-driven, meticulous, and dedicated professional with 10+years of customer service. My success has led to my search for growth in talent and recruitment. I take pride in a rewarding career and company that will utilize my cross-functional experience to contribute to the overall success of the organization.

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Overview

12
12
years of professional experience

Work History

Customer Service Representative

Scandanavian Tobacco
07.2022 - Current
  • Increase sales in respective accounts, call prospective customers, establish buying cycles, and create customer/supplier relationships.
  • Develop business partnerships with all classes of trade in order to promote our market leadership.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Manage and maintain records, files and report .
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Operate district within assigned operating budget .
    • Prepareprepare sales information for customers.
  • Establish buying influences, and purchasing criteria for assigned accounts.secure and place orders

Customer Service Representative

PMA Companies
07.2017 - 11.2021
  • Provide accurate and timely resolution to claims customer service inquiries
  • Advise Clients by telephone of status of claims inquiries
  • Coordinate client follow-ups with appropriate claims adjusters
  • Provide support and back up assistance to other areas of CSC as needed
  • Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Member Service Associate/ Special Ops IMS

US Imaging
08.2013 - 05.2015
  • Assisting customers/callers with Radiology benefits and policy information
  • Contact medical office for referrals and prescriptions
  • Policy data entry
  • Request documents from Medical offices /agents
  • Take appropriate action to correct policy data and return them facilities in a timely manner
  • Monitor Surveys for quality purposes
  • Process radiology referral requests in CMAT ensure the entries meets company compliance requirements
  • Prepare documents and reports
  • Verifying medical Insurance/ benefits
  • Scheduling patients.

Dietary Consultant

Sodexo
11.2011 - 08.2013
  • Assisted and prepared patient meal order accurately in regards to diet order and preferences.

Education

High School Diploma -

Liberty High School
Bethlehem, PA
06.2011

Skills

  • Excellent customer service
  • Problem solver
  • Team player
  • Bi-Lingual (Spanish/English)
  • Good phone etiquette
  • Quick learner
  • Great work ethic
  • Programming and Software Skills
  • Microsoft Office XP
  • Microsoft Windows 20313
  • Adobe Viper
  • Oracle

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Scandanavian Tobacco
07.2022 - Current

Customer Service Representative

PMA Companies
07.2017 - 11.2021

Member Service Associate/ Special Ops IMS

US Imaging
08.2013 - 05.2015

Dietary Consultant

Sodexo
11.2011 - 08.2013

High School Diploma -

Liberty High School

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Ninoshka Rosado