Summary
Overview
Work History
Skills
Timeline
Generic

NINOSKA BOLIVAR

Pembroke Pines

Summary

Proven General Manager at Don Pan, adept in inventory management and customer service, ensuring operational excellence and exceeding satisfaction targets. Leveraged food safety knowledge and interpersonal skills to lead teams, streamline processes, and enhance customer engagement. Achieved notable improvements in efficiency and service quality, demonstrating a strong commitment to excellence and innovation.

Overview

3
3
years of professional experience

Work History

Kitchen Staff Member

Buenos Aires Bakery & Cafe / 954-4994604
Pembroke Pines
09.2024 - Current
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Performed other related duties as assigned by supervisor.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Assisted cook team by preparing sandwiches and salads.

General Manager

Don Pan / 954-3481794
Pembroke Pines
03.2022 - 08.2024
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Skills

  • Food preparation
  • Inventory management
  • Food safety
  • Sanitation practices
  • Recipe execution
  • Customer service

Timeline

Kitchen Staff Member

Buenos Aires Bakery & Cafe / 954-4994604
09.2024 - Current

General Manager

Don Pan / 954-3481794
03.2022 - 08.2024

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NINOSKA BOLIVAR