Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare assistant position. Ready to help team achieve company goals.
Hi, I’m
Ninti Fellers
Bronxville,NY
Summary
Overview
4
years of professional experience
Work History
Freshdirect
Operations Associate
03.2022 - Current
Job overview
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
NYCHA
NYCHA Emergency Team Dispatcher
05.2021 - 03.2023
Job overview
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
VNSNY
Healthcare Assistant
01.2019 - 05.2021
Job overview
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
Education
Lehman College Lehman
Bachelor of Science from Health Administration
05.2021
University Overview
Skills
- Troubleshoot Service Issues
- Electronic Circuits
- Telephonic Triage
- Process Improvement
- Appointment Coordination
- Visiting Patients
- Patient Visitation
- Customer Service
- Call Transfers
- Coordinating Urgent Deliveries
- Service Planning
- Service Requests
- Office Supplies and Inventory
- Information Updates
- Closing Tickets
Timeline
Operations Associate
Freshdirect
03.2022 - Current
NYCHA Emergency Team Dispatcher
NYCHA
05.2021 - 03.2023
Healthcare Assistant
VNSNY
01.2019 - 05.2021
Lehman College
Bachelor of Science from Health Administration
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