John Shircliff
Kaysville,Utah
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Operations Associate
D'baked
Lehi, UT
08.2022 - 07.2023
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
Technical Support Representative
ModusLink
Orem
11.2017 - 07.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Video Producer
Tempest Films
Pleasant Grove, UT
01.2013 - 10.2017
- Scheduled shoots and set up filming by communicating with talent and crew.
- Oversaw creative development and filming of different types of video content.
- Managed and coordinated post-production video editing, motion graphics design, compositing and quality assurance reviewing.
- Wrote program content and produced broadcast segments.
Education
High School Diploma -
College Park High School
Pleasant Hill, CASkills
- Customer Inquiries
- Creative Solutions
- Issue Resolution
- Interoffice Correspondence
- Operational Reporting
- Leadership
- Customer Service
- Telephonic Triage
- Troubleshoot Service Issues
- Customer Loyalty
- Verbal and Written Communication
- Set Up Devices
Timeline
Operations Associate
D'baked
08.2022 - 07.2023
Technical Support Representative
ModusLink
11.2017 - 07.2022
Video Producer
Tempest Films
01.2013 - 10.2017
High School Diploma -
College Park High School