Summary
Overview
Work History
Education
Skills
Timeline
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John Shircliff

Kaysville,Utah

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Operations Associate

D'baked
08.2022 - 07.2023
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Followed shipping and receiving procedures for goods and materials.

Technical Support Representative

ModusLink
11.2017 - 07.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Video Producer

Tempest Films
01.2013 - 10.2017
  • Scheduled shoots and set up filming by communicating with talent and crew.
  • Oversaw creative development and filming of different types of video content.
  • Managed and coordinated post-production video editing, motion graphics design, compositing and quality assurance reviewing.
  • Wrote program content and produced broadcast segments.

Education

High School Diploma -

College Park High School
Pleasant Hill, CA

Skills

  • Customer Inquiries
  • Creative Solutions
  • Issue Resolution
  • Interoffice Correspondence
  • Operational Reporting
  • Leadership
  • Customer Service
  • Telephonic Triage
  • Troubleshoot Service Issues
  • Customer Loyalty
  • Verbal and Written Communication
  • Set Up Devices

Timeline

Operations Associate

D'baked
08.2022 - 07.2023

Technical Support Representative

ModusLink
11.2017 - 07.2022

Video Producer

Tempest Films
01.2013 - 10.2017

High School Diploma -

College Park High School

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John Shircliff