Pedro Lopez
Phoenix,AZ
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Operations Associate
Lifetime Fitness Clubs
04.2023 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
Web Design/Development - Graphic Design
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ08.2025
Skills
- Verbal and Written Communication
- Process Improvement
- Creative Solutions
- Customer Loyalty
- Customer Service
- Team Support
- Customer Inquiries
- Issue Resolution
- Set Up Devices
- Leadership
Timeline
Operations Associate
Lifetime Fitness Clubs
04.2023 - Current
Web Design/Development - Graphic Design
Maricopa Community Colleges - Estrella Mountain Community College
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