Niodra Davis
Columbia,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
18
18
years of professional experience
Work History
CASE MANAGEMENT SPECIALIST
Agero/Kia
West Columbia, Texas
05.2023 - Current
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Ensured that all required paperwork is completed accurately and submitted timely.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
CUSTOMER SERVICE REPRESENTATIVE/REMOTE CALL CENTER
Assurant
Houston, Texas
01.2022 - 01.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
SECURITY OFFICE CLERK
Allied Universal Security Services/ Shintech
Freeport, Texas
08.2019 - 12.2021
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Created, updated and maintained detailed documents, charts, and spreadsheets to sort company information.
- Copied, sorted and filed records of office activities and business transactions.
- Directed clients and guests to correct departments, rooms, and staff members.
- Performed data entry tasks into various databases as needed.
- Managed client communication, scanning documents and distribution of mail.
OFFICE ADMINISTRATOR
Outreach Disposal
West Columbia, Texas
06.2007 - 03.2019
- Resolved customer inquiries and complaints requiring management-level escalation.
- Entered financial data into accounting system software.
- Processed new customer forms to set up accounts in system.
- Developed strong relationships with customers by providing exceptional customer service.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Managed timely invoicing of clients and ensured accurate billing details.
- Received and recorded cash, checks and transfers.
- Maintained detailed records of all accounts receivable transactions.
- Handled accounts payable and receivable, including invoicing and payment processing.
Education
Business Administration and Management
DeVry University
Villa Park, ILSkills
- Case assessment
- Data collection
- Effective customer communication
- Written and verbal communication
- Teamwork
- Professionalism
- Decision-making
- Multitasking Abilities
- Attention to detail
- Active listening
- Administrative management
Timeline
CASE MANAGEMENT SPECIALIST
Agero/Kia
05.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE/REMOTE CALL CENTER
Assurant
01.2022 - 01.2023
SECURITY OFFICE CLERK
Allied Universal Security Services/ Shintech
08.2019 - 12.2021
OFFICE ADMINISTRATOR
Outreach Disposal
06.2007 - 03.2019
Business Administration and Management
DeVry University