Nipun Sarswat

With nearly 15 years of progressive experience as a Techno-Functional Consultant, have excelled in implementing CRM/AX solutions across various industries. Expertise spans the realms of Banking, Manufacturing, and even Health Care domains. Proficiency extends to AX Supply Chain Management, encompassing processes like Purchase Orders, Sales Orders, Transfer Orders, Item Modeling, Sales and Purchase Returns, and more.

Well-versed in essential tools such as Plugin Registration and XRMToolbox, and have hands-on experience with Power Automate, Canvas Apps, and Model-Driven Apps. With an extensive background in pre-sales activities, have contributed to numerous proposals and RFP responses. Covers all stages of the software development life cycle (SDLC), systems testing life cycle (STLC), and CRM cycles. Worked proficiently with various iterations of MS Dynamics, including 2011, 2013, 2015, 2016, MS Dynamics CRM Online, and Dynamics 365.

During tenure, involved evaluate customer business processes against standard CRM functionality, developing process models, flowcharts, and diagrams to visually articulate current and future processes and identify gaps and propose solutions to harmonize these processes also played a pivotal role in new process and system implementation by crafting user training materials and delivering effective training sessions. Responsibilities extend to crafting comprehensive documentation, including business requirement documents (BRDs), functional requirement documents (FRDs), use cases, and user stories.

As a quick learner and an exceptional team player, have a proven track record of meeting tight deadlines and performing under pressure. Adept at end-user training and post go-live support, which involves direct customer interactions. Furthermore, contribute to solution design efforts, addressing client business needs, interface requirements, performance considerations, and integration with external systems.

Lastly, experience encompasses Agile methodology, and possess skills in team management and gained valuable onsite experience in Finland and Singapore, broadening cross-cultural competencies also hold significant proficiency in default integration tools, particularly the Common Data Service. Notably, boast more than 5 years of experience with Click Dimensions, adding to versatile skill set.

• MS Dynamics Solution Architect
• MS Dynamics Customer Service Consultant
• MS Dynamics Sales Functional Consultant
• MS Power Platform + Dynamics 365 Core
• MS Dynamics 365 Online Deployment
• MS Dynamics 365 Customer Service
• MS Dynamics Customization and Configuration in CRM 2016
• MS Dynamics CRM 2016 Sales
• MS Dynamics Customization and Configuration in CRM 2013
• MS Dynamics CRM 2013 Applications
• ITIL V3 Foundation
• ISTQB