NIRAJ PATEL
PHILADELPHIA
Summary
Driven professional with extensive experience in customer service and inventory management at Subway. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Strong work ethic and exceptional time management skills drive operational excellence.
Overview
13
13
years of professional experience
Work History
Cashier/Pricing Associates
Giant Food Stores
Wynnewood, PA
03.2024 - 08.2025
- Processed customer transactions accurately and efficiently.
- Assisted customers with inquiries and product selections.
- Built relationships with customers to encourage repeat business.
- Maintained cleanliness and organization of checkout area.
- Trained new staff on cash register operations and store policies effectively.
- Collaborated with team members to enhance customer service experience.
- Stocked, tagged and displayed merchandise as required.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Assisted promotional pricing strategies to enhance customer engagement.
- Carry out pricing adjustments based on data analysis and sales performance.
- Helped junior staff on pricing label and best practices for accuracy.
- Enhanced customer satisfaction levels by addressing inquiries related to product pricing and discount structures promptly and professional.
- Updated merchandise pricing to match new values and special promotional rates.
Crew Member
Chipotle
King of Prussia, PA
09.2022 - 06.2023
- Maintained cleanliness and organization in food preparation areas.
- Assisted customers with menu selections and inquiries, enhancing service experience.
- Operated kitchen equipment safely and efficiently during peak hours.
- Checked daily preparation of food made accurately and sufficiently.
- Supported inventory management by restocking supplies as needed.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Franchise Owner
SUBWAY®Restaurants
Plymouth Meeting, PA
05.2019 - 12.2021
- Oversaw inventory control, reducing waste through effective stock management strategies.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Implemented promotional campaigns to boost sales and enhance brand visibility in the community.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Increased franchise revenue by implementing innovative marketing strategies and promotional event.
- Oversaw payroll, business planning and marketing for franchise operations.
- Negotiated price and service with new customers and vendors.
- Increased sales by setting goals per week.
Sandwich Artist
Walmart SUBWAY
Philadelphia, PA
07.2015 - 12.2018
- Prepared high-quality sandwiches following standardized recipes and customer preferences.
- Ensured cleanliness and organization of workstations to meet health and safety regulations.
- Enhanced customer satisfaction by providing prompt service and addressing inquiries effectively.
- Developed efficient workflow processes to improve sandwich assembly speed without compromising quality.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Assisted in menu development, introducing popular items that became customer favorites.
Front Desk Receptionist/Concierge Lounge
Crowne Plaza Hotel
Cherry Hill, NJ
05.2012 - 09.2014
- Greeted and assisted guests, ensuring exceptional customer service and satisfaction.
- Managed front desk operations, including check-in/check-out processes and reservation management.
- Coordinated with housekeeping to maintain room availability and cleanliness standards.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed reservations and special requests, ensuring personalized experiences for all guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Made sure regular VIP guest served food on time and given good customer service.
- Serverd VIP guest with Breakfast, Lunch and Dinner during their stay.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
Education
Bachelor of Science - Tourism And Hospitality Management
Temple University
Philadelphia, PA08-2012
Associate of Applied Science - Hotel, Resort And Restaurant Management
Community College of Philadelphia
Philadelphia, PA06-2009
Skills
Work ethic and integrity
Patience and empathy
Time management skills
Responsible for payroll and taxes
Customer relations
Cash register operation
Inventory management
Multitasking and organization
Making schedule
Ordering and stocking
Additional Information
2013 Employee of Month - Crowne Plaza Hotel
Languages
Hindi
Full Professional
Timeline
Cashier/Pricing Associates
Giant Food Stores
03.2024 - 08.2025
Crew Member
Chipotle
09.2022 - 06.2023
Franchise Owner
SUBWAY®Restaurants
05.2019 - 12.2021
Sandwich Artist
Walmart SUBWAY
07.2015 - 12.2018
Front Desk Receptionist/Concierge Lounge
Crowne Plaza Hotel
05.2012 - 09.2014
Bachelor of Science - Tourism And Hospitality Management
Temple University
Associate of Applied Science - Hotel, Resort And Restaurant Management
Community College of Philadelphia