Niramon Kousonsanong

• Schedule dental appointments and manage provider calendars
• Answer high volume of patient calls regarding procedures, insurance, and follow-ups
• Verify insurance coverage and process patient payments
• Submit and track pre-authorizations for major dental work
• Support treatment coordination and explain procedures to patients
• Take Panoramic (Pan) dental X-rays as needed

Maintain HIPAA-compliant records and uphold professional standards

• Supervised studio operations, managed two technicians, and organized appointments using Google Sheets
• Delivered high-quality customer service, leading to increased client retention
• Communicated with clients via phone and text to confirm and schedule appointments
• Handled payment processing through Venmo, CashApp, and credit card systems
• Ordered inventory and ensured equipment maintenance

• Provided direct patient care including hygiene, feeding, and mobility assistance
• Administered medications and maintained detailed care logs
• Communicated with healthcare providers regarding patient status
• Maintained a safe and clean home environment