Nircia Cervantes
Dallas,TX
Summary
Growth-oriented Property Manager cultivating strong resident relationships, achieving high occupancy rates and exceptional renewal retention rates. Dedicated to maintaining and achieving property owner's goals, constantly striving for excellence. Motivating and effectively communicating with property staff to ensure top-quality performance. Proven ability to handle mutiple tasks effectively and efficiently in fast-pace environments.
Overview
12
12
years of professional experience
Work History
Property Manager
ZRS Management
05.2017 - Current
- Provide management and leadership to property staff.
- Responsible for the financial management of the property, working with Asset Manager, Regional Property Manager, and accounting team.
- Conduct day-to-day operations of property to ensure operations are conducted with established policies and procedure and are consistent with ownership objectives and goals.
- Maintain leasing goals, renewal growth and retention, and daily pricing.
- Maintain communication with office staff and maintenance staff to ensure our monthly goals are achieved.
- Prepare and submit yearly property budget.
- Schedule and coordinate major property renovations/capital projects and maintain close communication with subcontractors.
- Study and maintain knowledge of properties competitors market.
- Develop and maintain resident relationships by ensuring customer service is being delivered.
- Preformed punch list for new construction building.
- Responsible for managing 8 retail spaces and completing CAM reconciliation.
- Extensive knowledge of the Mixed-Income program and conduct audits to stay in compliance with the City of Dallas regulations.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Optimized occupancy rates to 95% through strategic marketing and tenant engagement initiatives.
Assistant Property Manager
ZRS Management
11.2014 - 04.2017
- Maintain customer relations and satisfaction.
- Responsible of the collection of monies and prepare/submit deposits and post to resident ledgers.
- Conduct inspection of move-ins and move-outs to determine the readiness of the apartments and account for the damages.
- Assist business manager on month end accounting procedures.
- Obtain sales awards due to customer satisfaction.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Assistant Property Manager
Lincoln Property Company
08.2013 - 11.2014
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Showed apartments to potential tenants and answered questions regarding community.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Agent
Lincoln Property Company
11.2012 - 08.2013
- Multi-tasking and organization skills.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Recruited new residents through website advertising and marketing.
Assistant Manager
Duron Contractors
09.2012 - 11.2012
- In charge of assisting the Manager on daily duties.
- Responsible of accounts payable and receivable.
- Follow daily operations to ensure effectiveness in workflow.
- Responsible of preparing payroll and estimates.
- Keeping record of financial transactions through QuickBooks.
- Created invoices and submitted payments on a weekly basis.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Science - Management/Business Administration
UNIVERSITY OF THE OZARKS
Clarksville, Arkansas05.2012
Bachelor of Science - Accounting
UNIVERSITY OF THE OZARKS
Clarksville, Arkansas05.2012
Mastering QuickBooks Class -
09.2012
Skills
- Fluent in Spanish
- Proficient with Property Management/Leasing Software
- Excellent teamwork skills
- Leadership skills
- Interpersonal skills
- Cost control
- Budget management
- Negotiation Skills
- Property tours and inspections
- Skilled multi-tasker
- Customer service-focused
Activities
- Planet Club, President, 2010-2012
- Students in Free Enterprise, Member, 2008-2009
Timeline
Property Manager
ZRS Management
05.2017 - Current
Assistant Property Manager
ZRS Management
11.2014 - 04.2017
Assistant Property Manager
Lincoln Property Company
08.2013 - 11.2014
Leasing Agent
Lincoln Property Company
11.2012 - 08.2013
Assistant Manager
Duron Contractors
09.2012 - 11.2012
Bachelor of Science - Management/Business Administration
UNIVERSITY OF THE OZARKS
Bachelor of Science - Accounting
UNIVERSITY OF THE OZARKS
Mastering QuickBooks Class -
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