Nirmal Sarker
Malden,MA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
Work History
Retail Operations Supervisor
Dufry ( Duty Free)
Boston, Masachusetts
12.2024 - Current
- Lead employee scheduling, ensuring optimal coverage across peak international travel hours.
- Conduct interviews, hiring evaluations, onboarding, and training of new staff to build a capable and service-oriented team.
- Oversee inventory management, including stock rotation, replenishment, shrink control, and cycle counts.
- Maintain premium visual merchandising standards aligned with global duty-free brand expectations.
- Provide conflict resolution between employees and between staff and customers, ensuring smooth operations and positive workplace culture.
- Manage customers from diverse international backgrounds, delivering efficient service and clear communication across cultural contexts.
- Demonstrate strong performance in a fast-paced, high-pressure airport environment, effectively handling stressful disputes and time-sensitive issues.
- Resolve employee concerns professionally, including questions related to retirement benefit plans and HR matters.
- Conduct daily operational audits covering cash handling, compliance, merchandising, and safety procedures.
- Perform store inspections and take leadership responsibility in the General Manager’s absence.
- Complete administrative work such as reporting, documentation, staffing logs, and timekeeping verification.
- Represent and maintain premium merchandising standards for luxury brands such as Dior, Oakley, Creed, Louis Vuitton (LV) and other high-end labels
Manager (Part Time)
SAV-MOR SPIRITS LOCKE LIQUOR & Vernon Liquors Inc
Malden, MA
11.2025 - Current
- Managed inventory processes, focusing on replenishment and stock rotation to prevent shortages.
- Organized cooler stocking for optimal product rotation and temperature control.
- Completed full opening and closing procedures, including cash reconciliation and security checks.
- Resolved customer issues respectfully for a diverse clientele, enhancing overall satisfaction.
- Enforced age-restricted sales regulations through diligent ID verification for compliance.
- Managed daily operations of liquor store ensuring smooth workflow.
- Supervised staff training on product knowledge and customer service.
Operations Assitant Manager
Dollar Tree
Malden, MA
12.2023 - 12.2024
- Assisted with interviewing, hiring recommendations, and onboarding new associates.
- Managed weekly employee scheduling to ensure consistent staffing for store operations.
- Oversaw inventory management, including shipment verification, damaged goods processing, and stockroom organization.
- Executed visual merchandising across seasonal sections, endcaps, checkout areas, and promotional displays.
- Provided conflict resolution among employees and resolved escalated customer issues professionally.
- Supported customers from diverse backgrounds, ensuring respectful, efficient, and customer-focused service.
- Demonstrated the ability to work efficiently in a fast-paced environment, managing disputes and operational pressure effectively.
- Assisted employees with HR-related inquiries, including retirement benefits and policy concerns.
- Performed opening and closing procedures, cash handling, deposit preparation, and daily compliance checks.
- Ensured full operational oversight when the Store Manager was off-site, including supervision of hourly staff.
- Maintained high standards for store cleanliness, safety compliance, and loss-prevention protocols.
Sales Floor Associate
Dollar Tree
Malden, MA
10.2023 - 12.2023
- Ensured excellent customer service delivery through a positive, collaborative attitude.
- Accurately received merchandise, unloaded trucks, and arranged stock appropriately.
- Stocked shelves and displays according to established merchandising standards for optimal presentation.
- Managed cooler inventory organization to ensure proper temperature management.
- Executed full opening and closing responsibilities, including register setup and daily reporting.
- Worked closely with vendors to facilitate smooth deliveries and maintain robust stock levels.
- Handled fast-paced conditions effectively, resolving conflicts and meeting high customer demands.
Store Associate
7-eleven
Malden, MA
08.2023 - 09.2023
- Processed cash and credit transactions accurately using POS systems.
- Assisted customers with rewards program enrollment and product inquiries.
- Coordinated with management to maintain accurate inventory levels.
- Restocked shelves, coolers, and displays to support merchandising standards.
- Provided fast, efficient service in a high-traffic convenience store environment.
Legal Administrator
Concord Engineering
Kolkata, West Bengal, India
09.2017 - 06.2023
- Formulated and executed strategies based on in-depth legal research and precedent-setting arguments to meet objectives.
- Updated databases and filing systems.
- Successfully Collaborated with teams in other departments.
- Managed deadlines and progress reports.
- Acted judiciously to meet client needs based on skilled analysis of probably case outcomes.
- Dealing with correspondence and phone calls.
Lawyer
Self employed
Kolkata, West Bengal, India
09.2011 - 06.2023
- Managed paralegals and legal assistants and trained new practitioners.
- Explained the law and gave legal advice. • Communicated with staff and clients about a case.
- Typing, preparing, and updating meeting minutes and reports.
- Prepared pleadings, notices, and made appearances in court.
- Developed strong relationships with government and other institutional bodies and clients.
- Collaborating with teams in other departments.
- Delegating tasks to team members.
- Clearly communicating goals to subordinates.
- Developing and executing strategic plans to meet objectives.
Education
MBA - Strategic Leadership
New England College
Henniker, NH12-2026
Master's in Law (LL.M.) - Law
Kakatiya University
India01-2014
Bachelor of Arts - Law
University Of Calcutta
Kolkata, West Bengal, India01-2011
Skills
- Legal research
- Conflict resolution
- Team building
- Customer service
- Inventory management
- Visual merchandising
- Employee training
- Schedule preparation
- Recruiting and interviewing
- Documentation and reporting
- Safety procedures
- Staff training and development
- Time management
- Work prioritization
Timeline
Manager (Part Time)
SAV-MOR SPIRITS LOCKE LIQUOR & Vernon Liquors Inc
11.2025 - Current
Retail Operations Supervisor
Dufry ( Duty Free)
12.2024 - Current
Operations Assitant Manager
Dollar Tree
12.2023 - 12.2024
Sales Floor Associate
Dollar Tree
10.2023 - 12.2023
Store Associate
7-eleven
08.2023 - 09.2023
Legal Administrator
Concord Engineering
09.2017 - 06.2023
Lawyer
Self employed
09.2011 - 06.2023
MBA - Strategic Leadership
New England College
Master's in Law (LL.M.) - Law
Kakatiya University
Bachelor of Arts - Law
University Of Calcutta