Nirva Bellerive
Green Cove Springs,FL
Summary
With my strong background in customer service, team leadership, and efficient time management, I am confident in my ability to handle the dynamic challenges of the hospitality industry. My attention to detail, combined with my ability to solve problems quickly and effectively, allows me to consistently deliver exceptional guest experiences. I am eager to bring my skills to a role where I can contribute to the success of the team and continue to grow professionally.
Overview
15
15
years of professional experience
Work History
Online Business Owner
Self-Employed Entrepreneur
Ottawa, ON
12.2021 - 01.2025
- Kept records for production, inventory, income, and expenses.
- Composed images of products using video or still cameras, lighting equipment, and editing software.
- Analyzed competitor websites for pricing structure changes and new product lines.
- Created, managed, and automated orders and invoices using order management and invoicing software.
- Resolved issues quickly through meticulous research and quick decision-making.
- Created and managed website content, including product descriptions, customer reviews, and promotional materials.
- Negotiated partnerships with distributors and suppliers to expand product offerings.
E-Commerce
Independent Dropshipping Business Owner
Ottawa, ON
10.2020 - 06.2021
- Designed promotional campaigns to generate interest in e-commerce products.
- Resolved customer complaints regarding orders placed through e-commerce channels.
- Reviewed orders placed online through the e-commerce platform for accuracy before shipment fulfillment.
- Managed the integration of third-party applications into the e-commerce platform.
Waitress/Dining Room Hostess
Cite Parkway retirement residence
Ottawa, ON
05.2018 - 04.2020
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Communicated daily specials to customers.
- Assisted other wait staff members in times of heavy customer traffic.
- Trained new employees to perform duties.
- Maintained a clean workstation by restocking supplies and wiping down counters.
Waitress/Dining Room Hostess
La Cite Collegiale
Ottawa, ON
04.2016 - 04.2018
- Provide a menu to the guests.
- Deliver drinks and food in a timely manner.
- Clear dirty dishes from the table.
- Work with other servers, and be a team player.
- Set up your server section.
- Prepare the dining room.
- Clean the dining room.
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Office Clerk
General Consulate of Haiti, Santiago, Dominican Re
Santiago De Los Caballeros, DR
04.2011 - 08.2015
- Facilitated communication within the office and with external partners.
- Operated photocopiers and scanners, facsimile machines, and personal computers.
- Respond to inquiries presented by phone, or in person.
- Reviewed files, records, and other documents to obtain information, or respond to requests.
- Process reports, application forms, receipts, expenses, and similar information using a computer.
Travel Agency Clerk
Taveras Travel Agency
Santiago De Los Caballeros, Dominican Replublic
01.2011 - 04.2013
- I've provided clients with help in preparing required travel documents and forms.
- Verified accuracy of all documents related to the customer's travel plans.
- Welcome the client, and understand their needs.
- Provide information about the destination: tourist attractions, currency, languages, transportation, accommodation, trip costs, etc.
- Advise on travel choices: packages, tours, cruises, and associated services.
- Plan itineraries for individuals and groups.
Receptionist
Kinderlandia
Santiago De Los Caballeros, Dominican Republic
03.2010 - 12.2010
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed data entry tasks into various computer systems accurately and promptly.
- Compiled data from various sources into organized reports for management review.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Education
Hospitality Food Service Hotel Management - Hotel Management
La Cite Collegiale
Ottawa ON06-2018
Bachelors' in Tourism Administration - Tourism Management
Universidad Tecnologica De Santiago
Santiago De Los Caballeros07-2014
Skills
- Customer service skills
- Leadership and team management
- Problem Solving and Decision Making
- Attention to Detail
Affiliations
- Fitness Enthusiast: Passionate about working out, with a focus on strength training and cardio. Committed to maintaining a healthy lifestyle and improving physical endurance.
- Active in Group Fitness Classes: Regular participation in group fitness activities, helps me stay motivated and connected with others who share similar goals.
- DIY Enthusiast: Enjoy making my own handmade products, from home decor to personal accessories. This hobby allows me to express my creativity and problem-solving skills.
- Crafting and DIY Projects: Regularly engage in DIY projects, learning new techniques and improving my craftsmanship, which also helps me manage time and stay organized.
Languages
Spanish
Full Professional
French
Native/ Bilingual
English
Professional
Timeline
Online Business Owner
Self-Employed Entrepreneur
12.2021 - 01.2025
E-Commerce
Independent Dropshipping Business Owner
10.2020 - 06.2021
Waitress/Dining Room Hostess
Cite Parkway retirement residence
05.2018 - 04.2020
Waitress/Dining Room Hostess
La Cite Collegiale
04.2016 - 04.2018
Office Clerk
General Consulate of Haiti, Santiago, Dominican Re
04.2011 - 08.2015
Travel Agency Clerk
Taveras Travel Agency
01.2011 - 04.2013
Receptionist
Kinderlandia
03.2010 - 12.2010
Hospitality Food Service Hotel Management - Hotel Management
La Cite Collegiale
Bachelors' in Tourism Administration - Tourism Management
Universidad Tecnologica De Santiago
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