Nisar Ahmadullah
IT Support Supervisor
Edison,NJ
Summary
Graduate of bachelor degree in computer science, Experienced IT Professional with 5+ years of expertise in IT support And management. Skilled in providing top-tier technical assistance And ensuring seamless IT operations. And also worked as an interpreter and translator with US Army and US Marines for more than 4 years in Afghanistan, I am fully dedicated to my work and have lots experience in different fields.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
Supervisor
AFG global shipping LLC
Irvington, NJ
05.2022 - 07.2023
- Company Overview: NJ, United States
- Managing Paperwork for shipment of containers preparing dock receipts managing and processing ship lines bookings with MSC, Maersk, Hapag Lloyd, Yang Ming Marines, companies
- Working with U.S. Customs and border protection (CBP) for containers bookings clearance and processing visiting their office on daily basis for titles and dock receipts export validation stamps
- Managing warehouse employees' loaders, drivers, forklifts, operators
- Dealing with transportations companies' drivers for receiving vehicles and supply calling and Emailing
- NJ, United States
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Driver
Uber and Lyft
Los Angeles, CA
02.2018 - 05.2022
- Company Overview: LA, United States
- LA, United States
Security Officer
Citi Guard
Los Angeles, California
05.2016 - 01.2017
- Company Overview: LA, United States
- Patrolling Premises: Regularly patrolling the property to maintain order and establish a security presence.
- Access Control: Monitoring and authorizing the entrance of vehicles or people.
- Security Measures: Removing wrongdoers or trespassers from the area and securing exits, doors, and windows.
- Surveillance: Checking surveillance cameras for disruptions or unlawful acts.
- Investigation: Investigating suspicious activity or possessions.
- Emergency Response: Responding to alarms and providing assistance to those in need.
- Reporting: Submitting daily surveillance activity reports and important occurrences.
- LA, United States
IT Officer
AWCC
Kandahar, Afghanistan
07.2014 - 01.2016
- Company Overview: Kandahar, Afghanistan
- Successfully maintained a 90% issue resolution rate across diverse platforms, including Office 365 (O365), Zoom, Skype, and various operating systems (Windows, Mac OS, Linux, Android, and Apple iOS), minimizing disruption to user productivity and ensuring seamless operation of IT systems.
- Achieved a 20% reduction in average resolution time by effectively utilizing ticketing systems to track and resolve technical issues, resulting in improved efficiency and client satisfaction.
- Kandahar, Afghanistan
NTV Manager/Admin
US Army
Helmand, Afghanistan
01.2011 - 01.2014
- Company Overview: Camp Leatherneck, Afghanistan
- Managing vehicles for US army
- Organizing vehicles contracts for US army
- Communicating with US army
- Providing US army vehicle maintenance services
- Managing supply chain of Non-Technical Vehicles parts used by US Marines and US Army
- Interpreting and translating between US Army and local Employees
- Camp Leatherneck, Afghanistan
IT Support Supervisor
AWCC
Kandahar, Afghanistan
12.2010 - 01.2011
- Company Overview: Kandahar, Afghanistan
- Managing and monitoring the IT support team
- Providing advanced technical support and troubleshooting for complex issues
- Developing and implementing processes and procedures to improve efficiency and service quality
- Optimized system functionality and user experience by installing and upgrading hardware, software, and network accounts for 100+ users. Achieved streamlined operations and increased user satisfaction.
- Kandahar, Afghanistan
Interpreter
US Marines
Kandahar, Afghanistan
01.2009 - 11.2010
- Company Overview: Camp Fob Wolton, Afghanistan
- Accurately converting spoken or signed messages from one language to another
- Understanding and conveying cultural nuances to avoid misunderstandings
- Ensuring that all interpreted information remains confidential
- Providing precise interpretations without adding personal opinions
- Camp Fob Wolton, Afghanistan
Education
Graduated high school -
Syed Jamaluddin High School
Afghanistan 01.2001 - 01.2011
Bachelor degree - computer science
Benawa Institute of Higher Education
Afghanistan 01.2011 - 01.2015
Skills
- interpreting multiple languages
- IT Works
- Administrating
- Managing
- Supervising
- Ticketing systems (ServiceNow, Freshservice, Zendesk)
- Software and Hardware Troubleshooting
- Microsoft Office 365 (O365)
- Zoom
- LAN/WAN Configuration and Troubleshooting
- TCP/IP
- Routers
- Switches
- Operating Systems (Windows 10/11, Mac OS, Linux, Android, and Apple iOS)
- Network Operating System (Windows Server 2016/2019)
- Desktop Support (Team Viewer, AnyDesk, MSRA, MSTSC)
- RMMs
- MDM
- Scripting and Automation
- Network Monitoring Tools (SolarWinds, PRTG)
- Firewall
- VPN
- VLAN
- BitLocker
- Backup and recovery
- Printers and MFPs
Professional Development
- Microsoft 365 Fundamentals, Udemy, 02/24
- CompTIA A+, CompTIA, 02/24
- CompTIA Network+, CompTIA, 02/15
- CompTIA Server+, Saba Institute of Higher Education, 02/15
- ICDL (International Computer Driver License), ICLD Asia, 01/19
- MCSE (Microsoft Certified System Engineer), Avesta Institute of Management and Sciences, 04/14
Personal Information
Citizenship: US Citizen
Timeline
Supervisor
AFG global shipping LLC
05.2022 - 07.2023
Driver
Uber and Lyft
02.2018 - 05.2022
Security Officer
Citi Guard
05.2016 - 01.2017
IT Officer
AWCC
07.2014 - 01.2016
NTV Manager/Admin
US Army
01.2011 - 01.2014
Bachelor degree - computer science
Benawa Institute of Higher Education
01.2011 - 01.2015
IT Support Supervisor
AWCC
12.2010 - 01.2011
Interpreter
US Marines
01.2009 - 11.2010
Graduated high school -
Syed Jamaluddin High School
01.2001 - 01.2011
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