Shanise Brooks
Cincinnati,Ohio
Summary
Warehouse/Customer Service field with excellent leadership, communication, and computer skills that brings composure, and strong work ethics to an organization that will ensure quality performance.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Meijer
Fairfield, OH
09.2003 - 11.2005
- Politely assisted customers in person and via telephone.
- Recommended alternative items if product was out of stock.
- Communicated all store initiatives and promotions to customers to generate return business.
- Asked open-ended questions to assess customer needs.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Also handled large amounts of cash at a time.
Customer Service Representative
Walmart
Colerain Township, OH
01.2005 - 01.2006
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Assisted customers with there food orders.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Assisted customers with food selection, inquiries and order customization requests.
- Scored in top 10% of employees in successful resolution of issues
Warehouse Associate
Staffmark (Dell)
Springdale, OH
02.2006 - 05.2007
- Loaded and unloaded pieces into boxes for shipment.
- Maximized sales by shipping on time and accurately.
- Trained staff on material handling processes to reduce shipping times.
- Received, stored and shipped goods and materials.
- Stacked and transported all overstock to storage areas.
- Reported all equipment failures and malfunctions to supervisor.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Swept floors and stored equipment at the end of each shift.
Warehouse Associate
Crown Services
Cincinnati, OH
03.2008 - 06.2009
- Attached identifying tags to containers.
- Recorded numbers of units handled and moved using daily production sheets and work tickets.
- Used item numbers to properly stock warehouse.
- Loaded and unloaded ship cargo.
- Monitored department performance data to identify and avoid potential risks.
- Swept floors and stored equipment at the end of each shift.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Picked up incoming stock and delivered materials to designated locations.
- Verified computations against physical count of stock.
- Stocked, staged and transported goods.
- Tracked time spent on assignments each day for productivity reporting.
Front Dest Associate
Residence Inn( Marriott)
Cincinnati, OH
09.2009 - 01.2010
- Greeted and welcomed all hotel guests with a smile.
- Escorted guests to their assigned rooms, including transporting their luggage.
- Reviewed account information and charges with guests during check-out.
- Resolved service-related problems in a timely manner.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Updated team members about changes in hotel products, services, pricing and policies.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Warehouse Associate
Crown (LSI)
Blue Ash, OH
07.2011 - 07.2012
- Received, stored and shipped goods and materials.
- Redirected shipments en route in response to customer requests.
- Coordinated with freight forwarders to expedite international shipments.
- Loaded products weighing up to 25 pounds onto trailers for delivery.
- Loaded and unloaded pieces into boxes for shipment.
- Maximized sales by shipping on time and accurately.
- Trained staff on material handling processes to reduce shipping times.
- Built a motivated warehouse team of 10 well-trained staff.
- Forecasted manpower requirements based on daily workload and company targets.
Security Guard
Merchants Security
Blue Ash, OH
12.2013 - 07.2014
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Denied entrance to the building to unauthorized persons.
- Secured all doors in the office and main building after hours.
- Inspected equipment, structures and materials to identify the cause of errors and defects.
- Screened all passengers, crew members and employees for weapons and contraband.
- Performed surveillance of suspects using binoculars, cameras and camcorders.
Warehouse Associate
Jobstore (Topics)
Cincinnati, OH
09.2014 - Current
- Led warehouse improvement initiatives to advance operational efficiencies.
- Received, stored and shipped goods and materials.
- Picked and packed merchandise using a headset.
- Loaded and unloaded pieces into boxes for shipment.
- Maximized sales by shipping on time and accurately.
- Trained staff on material handling processes to reduce shipping times.
- Stacked and transported all overstock to storage areas.
Education
High School Diploma - undefined
Isus Technology
Cincinnati, OH2002
Skills
- Quick learner
- Exceptional communication skills
- Creative problem solver
- MS Windows proficient
- Shipping and receiving professional
- Cash flow management
- Multi-line phone talent
- Detail oriented
- Great at meeting picking and packing quotas
- Strong client relations
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Warehouse Associate
Jobstore (Topics)
09.2014 - Current
Security Guard
Merchants Security
12.2013 - 07.2014
Warehouse Associate
Crown (LSI)
07.2011 - 07.2012
Front Dest Associate
Residence Inn( Marriott)
09.2009 - 01.2010
Warehouse Associate
Crown Services
03.2008 - 06.2009
Warehouse Associate
Staffmark (Dell)
02.2006 - 05.2007
Customer Service Representative
Walmart
01.2005 - 01.2006
Customer Service Representative
Meijer
09.2003 - 11.2005
High School Diploma - undefined
Isus Technology
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