Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

NISHA CHANDRAKAPURE

Troy,MI

Summary

Innovative, results-driven technology leader of Information Technology with extensive and broad background in Identity and Access Management (IAM) for Identify Lifecycle, Authorization, Privileged Access Management for application security, Access Reviews and Two-factor Authentication. Led organizations in solution design and delivering cutting edge technology solution in areas of IAM, application onboarding, provisioning-deprovisioning and access management. Divestiture and acquire expertise supporting business in Enterprise level Identity and Access Management programs and tools. Excel in developing and motivating high performing global teams that successfully meet and exceed company objectives. Experienced in collaborating with Cybersecurity and IT teams and leading all stages of the Technical delivery lifecycle, able to coordinate and direct all phases of project-based efforts while managing motivating, and leading both business and technical program teams. Managed global application development and integration program teams using structured life cycle development and Agile methodology from inception to deployment with expertise in global multiple vendor management. Recruited, coached, trained and developed global team members by instilling integrity, and a passionate commitment for their success. Digital Identity and Next Generation IAM Consultant Creative problem solver and independent thinker, effecting communicator and facilitator. Over 15 years of experience advising clients in the areas of Identity and Access Management (IAM), Process Reengineering, Program Management, Governance, Current State Assessment, Gap Analysis, Identity Governance and Administration (IGA) Strategy, and IT Strategy. Led multiple large scale transformation programs primarily for Health sector, Higher Education, and Insurance clients.

Performance-driven Vice President with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Results-driven [Job Title] with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Accomplished [Job Title] with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than [Number] years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.

Overview

26
26
years of professional experience

Work History

VP of IAM

Access Management Solutions
  • A strong IAM people leader coupled with “hands-on” Information System expertise in IAM area supporting internal users of 20 K users and external 14 mil users
  • Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet diverse needs
  • Led Corporate level IAM team for central GE Corporation supporting other businesses IDM functions for GE healthcare, Aviation, GE Retail Finance, GE O&G and GE Energy for 300 k plus user accounts along with provisioning and deprovisioning workflows and Access management capabilities
  • Led a New Gen IAM program to move out of old Legacy SUN IDM to newer SailPoint system as provisioning and access reviews
  • Leading Agile delivery team for migration of SSO and Unix ODSEE to new Oracle Unified Directory Services (OUD) at enterprise level
  • Collaborated and consolidated 9 IDM systems into one IDM to bring 75% reduction in complexity and 25 % increase in performance
  • Successfully migrated complete Enterprise level IAM organization and IAM Infrastructure from GE to Synchrony managing multiple vendors through TSA exist process
  • Supported 300 plus application teams for their IAM requirements related to provisioning and Access Management
  • Managed Business continuity during migrations with parallel setup of the access Management and Provisioning Infrastructures for a successful cutover
  • Provided process improvement guidance for operations transition activities for all the projects deployed to production
  • Developing a staff of 40 plus team members on IAM team so they can organically grow in to new opportunities for themselves by supporting various parts of IAM services and supporting engineering and operations tasks in 24X7 model
  • Cultivating in new areas of responsibilities for IAM team by empowering team members to deliver quality product and holding them accountable; Implemented peer recognition process to for team to demonstrate excellence and sense of urgency
  • Collaborated with cross functional teams and PMO teams driving operational excellence through continued focus on updating documentations and the processes easier tracking of BAU tickets and aligning team with ownership on areas to turn around deliverables faster, improved application team’s customer satisfaction by designing self-service tickets for application onboarding for SSO application services
  • Provide Single Sign-On, federated & internal identity, and Web Access Management capabilities for seamless and automated authentication to Synchrony applications using CA technologies, Oracle LDAP services and SailPoint integration and support
  • Collaborated on creation of role based birth right provisioning process for access needed by Employees, Contractors and business partners
  • Supported companywide access management for core applications such as SupportCentral, ServiceNow, WebEx, Jabber, ServiceNow and HR portal and Webcast applications
  • Created a road show for Enterprise IAM services to showcase the IAM services for business partners so they can see how IAM can secure their application and make it easier to login with Single logon services and request access to their application
  • Managed and deployed the IDM end user multilingual initiative in 18 languages; aligned efforts with IDM redesign, Contingent worker (contractor) onboarding process with the cross-business HR Workforce team
  • Coached and guided project teams to manage end to end project activities managing customer expectation and timely communications

Cyber Security Senior Manager

EY
01.2019 - Current
  • Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
  • Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
  • Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
  • Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.

Cyber Security Senior Manager

SYNCHRONY Financial
01.2010 - 01.2019
  • In Technology Consulting Services practice with focus on Digital Identity and Identity and Governance Administration (IGA) and Next Gen Identity and Access Management (IAM)
  • Supporting Health client and Experience with Health Cyber

Global IAM Program Manager

GENERAL MOTORS COMPANY
01.2006 - 01.2009
  • Managed multiple application and operations teams for Global Dealer Systems Applications for their IAM program
  • Led IAM team and security helpdesk teams to manage the Dealer portal for Global Sales Service and Marketing (GSSM) for Dealer Applications
  • Saved $1M annual operations cost by decommissioning Legacy sales and marketing applications from Tivoli Access Management to Oracle IDM Service
  • Improved the First Call resolution by security helpdesk agent to 92% through methodical approach to problem resolution, with majority of calls resolved within Service Level Agreements
  • Improved Security Helpdesk processes, increasing customer satisfaction by 30% and reducing abandoned rate to less than 3%
  • Reduced implementation costs of development projects by streamlining System Development Process steps and implementing new process of operations team to create new low complexity projects
  • Responsible for Strategy, development of systems of outsourced Global Programs, including Dealer web portals, applications for data integration for vehicle order management, vehicle sales, after sales and parts order management
  • Streamlined Global IT systems deployment process by bringing the score to 97% compliant of deployment metrics
  • Led focused effort improving the quality of business and system requirements elicitation and validation skills and implementing early requirement quality checkpoints

Senior Program Manager

RLP TECHNOLOGIES
01.2004 - 01.2006
  • Managed operations and business development activities for consumer data reports for automotive companies and led process reengineering team
  • Improved on-time delivery from 30% to 90% within a one year by implementing project-planning systems based on teamwork, quality and customer satisfaction goals
  • Enhance the communication channel between Business and Technical Team handling end-to-end responsibilities of production team activities
  • Led a process reengineering group and documented processes for data transactions between different organizations making undocumented processes well written.

Senior Lead Analyst

CIBER INC, Ford Motor Company
01.2002 - 01.2004
  • Managed software development activities and communications between technical team and project stakeholders for on-time deployments
  • Mentored and coached development team and Business Analyst and Quality control testing team For Single Order Edit (SOE), FordDirect, FordVehicle.com, Salespoint.com projects
  • Managed planning and budgeting of resource allocation and test strategies for software quality assurance purposes
  • Increased accuracy of meeting and verifying vehicle requirements by delivering online portal of Global Vehicle System Engineering requirements
  • Reduced vehicle development time by improving the process and migrating the legacy application to web based platform for vehicle design verification process.

Technical Lead

CHANNELNET
01.1998 - 01.2002
  • Delivered well-managed on-time projects by working with cross-functional team of business, programmers, and quality control analyst for E-Commerce Company that builds Web-based solutions for its clients
  • Increased profit by 30% by supporting first call center setup activities
  • Reduced errors by 60% and improved the defect resolution process by setting up centralized Quality Control Department
  • Led a group to achieve 20 + successful project launches, steering several programs in production rollout.

Software Engineer

Peoria, IL
01.1996 - 01.1998

Education

CISSP planned -

2018

ITMCP, Information Technology Management Certified Professional, General Motors - undefined

2008

MS - Computer Science

Bradley University
1997

BSE - Electronic and Power Engineering

Nagpur University
1993

Skills

  • Strategic Leadership
  • Information Security (IAM services using CA SiteMinder, SailPoint, Ping Federate, RSA, Architecture, Cloud, Directory Services)
  • Agile/Lean Methodologies (Scrum, Kanban, ITIL)
  • Emerging Technology Assessment
  • Global IT Delivery Portfolio/Program/Project Management
  • IT Strategic Planning / Governance / Roadmaps
  • Business Impact Analysis / Process Reengineering
  • Systems Engineering and Operations
  • Organization & Staff Development
  • Oral / Written / Visual Communications
  • Strategic Planning
  • Market Research
  • Public Speaking
  • Partnerships and Affiliations
  • Change and Growth Management
  • Business Development
  • Portfolio Management
  • Employee Motivation and Performance
  • Lead Generation
  • Complex Problem-Solving
  • Proposal Writing
  • Executive Leadership
  • Critical Thinking
  • Process Improvement
  • Leadership and People Development
  • Budget Oversight

Additional Information

Mindfulness Champion

Women in Cyber Host

Timeline

Cyber Security Senior Manager

EY
01.2019 - Current

Cyber Security Senior Manager

SYNCHRONY Financial
01.2010 - 01.2019

Global IAM Program Manager

GENERAL MOTORS COMPANY
01.2006 - 01.2009

Senior Program Manager

RLP TECHNOLOGIES
01.2004 - 01.2006

Senior Lead Analyst

CIBER INC, Ford Motor Company
01.2002 - 01.2004

Technical Lead

CHANNELNET
01.1998 - 01.2002

Software Engineer

01.1996 - 01.1998

VP of IAM

Access Management Solutions

CISSP planned -

ITMCP, Information Technology Management Certified Professional, General Motors - undefined

MS - Computer Science

Bradley University

BSE - Electronic and Power Engineering

Nagpur University
NISHA CHANDRAKAPURE