Nisha Miley
Summary
Detail-oriented healthcare and administrative professional with extensive experience in program coordination, healthcare operations, compliance, documentation, and data-driven reporting within government, legal, and behavioral health environments. Skilled in managing authorization processes, budget tracking support, technical writing, and research-based documentation. Proven ability to organize complex information, maintain accurate records, and support operational and service delivery goals in fast-paced, deadline-driven settings. Adept at collaborating across teams, analyzing data, and producing clear, compliant documentation aligned with organizational and regulatory standards. Strong background in multitasking, problem-solving, and maintaining high levels of accuracy while supporting client-focused programs and services.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Office Manager
Wilkinson Family Therapy
Murfreesboro
10.2025 - Current
- Managed daily office operations and maintained a welcoming environment for clients.
- Coordinated scheduling for therapy sessions, ensuring optimal use of resources.
- Facilitated communication between clients and therapists to enhance service delivery.
- Assisted with client intake processes and maintained accurate patient records.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Oversaw front desk operations, greeting visitors and directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supported financial operations by processing invoices and tracking expenses accurately.
- Monitored invoices and payments to ensure accuracy in accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Reviewed files and records to obtain information and respond to requests.
Virtual Executive Assistant
Admin Ally
Murfreesboro
12.2024 - 10.2025
- Coordinated travel arrangements, ensuring compliance with company policies.
- Managed calendar scheduling for executives, optimizing meeting efficiency.
- Organized virtual meetings, facilitating smooth technology setup and logistics.
- Compiled data from various sources into spreadsheets for analysis purposes.
- Utilized problem solving skills to resolve any issues that arose during the course of business.
Grant Coordinator
State of Tennessee
Murfreesboro
01.2021 - 12.2021
- Coordinated grant applications for state-funded COVID programs and initiatives.
- Reviewed and analyzed funding proposals from various departments.
- Completed and submitted grant applications to secure project funding.
- Monitored compliance with grant regulations and reporting requirements.
- Assisted in developing grant budgets and financial plans.
- Collaborated with program staff to ensure that grant activities were in compliance with applicable regulations.
- Facilitated communication between stakeholders and funding agencies.
- Organized training sessions for staff on grant management practices.
- Maintained detailed records of all grants awarded, including budget information, timelines, and other relevant documents.
- Drafted letters of agreement detailing the terms of each award.
- Attended conferences, seminars, workshops, webinars related to grants administration.
Education
Bachelor of Science - Criminal Justice
Middle Tennessee State University
Murfreesboro, TN 01.2007 - 12.2011
Skills
- Office administration
- Client communication
- Invoice processing
- Calendar management
- Resource allocation
- Customer relationship management
- Grant coordination
- Project organization
- Problem solving
- Attention to detail
- Training and coaching
- Vendor engagement
- Meeting planning
- Scheduling
- Budget administration
- Presentation design
- Data entry
- Clerical support
- Administrative support
- Proposal writing
- Workflow optimization
- Payroll and budgeting
Timeline
Office Manager
Wilkinson Family Therapy
10.2025 - Current
Virtual Executive Assistant
Admin Ally
12.2024 - 10.2025
Grant Coordinator
State of Tennessee
01.2021 - 12.2021
Bachelor of Science - Criminal Justice
Middle Tennessee State University
01.2007 - 12.2011