Nishan Shrestha
14136 Autumn Circle, Centreville,VA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Walmart
Sterling, VIRGINIA
11.2021 - Current
- Provided guidance and feedback to team members.
- Assigned and monitored daily tasks for team members.
- Trained, and supervised new staff members.
- Ensured compliance with company policies and regulations.
- Analyzed data trends to identify opportunities for improvement.
- Implemented new processes and procedures as needed.
- Developed strategies to increase productivity and efficiency of the team.
- Resolved conflicts between team members quickly and effectively.
- Maintained records of employee performance reviews.
- Organized team meetings to discuss progress and challenges.
- Promoted a culture of collaboration within the team.
- Provided technical assistance when needed.
- Ensured that deadlines were met by setting realistic goals.
- Identified areas where teams could improve their skillset.
- Monitored customer service standards across the organization.
- Conducted regular performance appraisals for all team members.
- Collaborated with other departments to ensure smooth operations.
- Facilitated communication between senior management and staff.
- Resolved conflicts between team members in a timely manner.
- Created and maintained a positive work environment for employees.
- Developed strategies to motivate employees in achieving goals.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Coordinated with other departments to ensure seamless project integration and timely completion of objectives.
- Set goals for performance and deadlines to comply with company plans and vision.
- Utilized project management software to track team tasks, deadlines, and accomplishments.
- Supported HR staff with recruiting and retaining high-performing talent.
- Led regular team meetings to communicate current business trends and relevant updates.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Network Analyst
Online Computers
Dharan, Nepal
03.2020 - 04.2021
- Monitored system performance metrics to ensure optimal throughput levels were maintained.
- Resolved customer service requests related to networking issues in a timely manner.
- Performed daily system monitoring of the networks and reported any irregularities or performance issues.
- Analyzed network traffic to identify security threats and vulnerabilities.
- Installed software updates regularly to maintain secure operating systems across all devices connected to the network.
- Conducted research into new technologies that can improve existing network operations.
- Audited firewall russets periodically to ensure they are up-to-date with current security policies.
- Developed, deployed and maintained network infrastructure including routers, switches, firewalls and wireless access points.
- Assisted in troubleshooting networking problems related to LAN and WAN communications.
- Tested new products prior to deployment in order to verify compatibility with existing networks.
- Developed disaster recovery plans for critical systems to minimize downtime in case of an outage.
- Coordinated with vendors on installation of new hardware or software components required by the organization.
- Provided technical support on LAN and WAN equipment installations, configurations and upgrades.
- Configured and tested network hardware such as routers, switches, hubs and bridges.
- Ensured compliance with industry standards for data protection such as HIPAA and PCI-DSS.
- Maintained documentation regarding all changes made to the network infrastructure.
- Recommended improvements for overall security posture by implementing best practices for patch management.
- Created detailed reports outlining security threats identified during regular scans of the network environment.
- Implemented policies for user authentication, authorization and data encryption.
- Assessed networks and systems to identify weaknesses and implemented fixes for risk mitigation.
- Managed switches, routers, and firewalls for network.
- Managed application patches, data backup, security changes and network configuration.
- Analyzed complex computer systems to assess vulnerability and risk.
- Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
- Acted as primary contact for computer hardware and software problems and network emergencies.
- Worked with outside vendors and teams to develop voice and data wiring infrastructure.
- Identified, reported and resolved network security violations.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
- Created many monthly inventory reports, sales reports, and accounting reports.
- Replaced boards, changed servers and loaded and tested software applications.
- Analyzed software, hardware and network systems for various transmission systems.
- Monitored and performed hardware and software upgrades to network servers, operating systems and applications.
- Evaluated network performance to optimize traffic flow, maintain security, and improve processes.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Developed set of company-wide information assurance, security standards and procedures.
- Responded to client requests for technical support by phone, email and inter-office chat service.
- Configured and installed routers, switches, and wireless controllers.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Determined feasibility, functionality and potential benefits of proposed systems.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
Education
Graduation - AWS Python Developer
Takeo
New York, NY05-2023
Graduate - Cyber Security
Chegg Skill
New York, NY09-2022
BBA - Finance And Management
Mahendra Multiple College
Dharan, Nepal02-2006
Skills
- Workload Management
- Computer skills(Cyber security,Networking,AWS,Python,Linux)
- Positive Attitude
- Performance Appraisal
- Workforce Planning
- Business Development
- Emergency Response
- Policy administration
- Process Improvement
- Customer Service
- Team building
- Computer Skills
- Self Motivation
- Shift Scheduling
- Negotiation and Conflict Resolution
- Professionalism
- Customer Relationship Management
- Active Listening
- Analytical Skills
- Decision-Making
- Multitasking
- Analytical Thinking
Accomplishments
- Recognized as a best Team lead recently
Certification
- Cyber Security graduation certificate
- AWS Python Developer graduation certificate
Languages
English
Professional
Hindi
Full Professional
Nepali
Full Professional
Timeline
Team Leader Manager
Walmart
11.2021 - Current
Network Analyst
Online Computers
03.2020 - 04.2021
Graduation - AWS Python Developer
Takeo
Graduate - Cyber Security
Chegg Skill
BBA - Finance And Management
Mahendra Multiple College
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