Nishant Pokharel

Customer handling, dishwashing, cooking

• Greeted customers and escorted them to their tables.
• Assigned seating arrangements based on customer preferences and restaurant policies.
• Provided menus and answered questions about menu items and specials.
• Managed reservations, waitlists, and special requests for large parties.
• Monitored dining room activity to ensure all guests were receiving optimal service.
• Informed kitchen staff of any special orders or dietary restrictions.
• Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.

• Greeted customers and provided friendly customer service.
• Operated cash registers to process payments for goods and services.
• Balanced cash drawers at the end of each shift.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Organized items purchased by customers according to their type or size for easy retrieval during checkout.
• Followed established loss prevention procedures when dealing with suspicious customers or activities.
• Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
• Complied with all health and safety regulations while performing job duties.
• Provided excellent customer service by helping customers locate items they were looking for.
• Answered incoming phone calls from customers regarding product availability or store locations.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Recommended, selected, located, and obtained products to meet customer needs.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
• Addressed customer questions and concerns regarding products and services.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.