Nishaundrei Johnson
Goodwill Outlet
Port Saint Lucie,FL
3
years of professional experience
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Work History
Cashier
4 Months- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and system usage.
- Handled customer inquiries and resolved issues efficiently to ensure satisfaction.
- Assisted in preparing daily financial reports by reconciling cash drawer discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
Collections Agent
4 Months- Managed inbound and outbound calls to resolve customer payment issues efficiently.
- Utilized collections software to track account status and update payment information accurately.
- Negotiated payment arrangements with customers to facilitate timely debt recovery.
- Provided exceptional customer service while maintaining collection compliance standards.
- Processed payments and applied to customer balances.
CUSTOMER SERVICE REPRESENTATIVE/SALE
2 Years 3 Months- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Developed strong relationships with key clients through regular communication and personalized support
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Maintained a clean and organized work area to promote efficiency and safety
- Maintained accurate records of shipped items including tracking numbers, delivery confirmations, etc.
- Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above 50%.
Education
High School Diploma
Skills
Administrative experience
Customer service
Attention to detail
Customer support
E-commerce
Writing skills
Work ethic and integrity
Cash handling
Time management skills
Typing
Team collaboration
Debt negotiation
Goal orientation
Timeline
Cashier
Goodwill Outlet
01.2026 - 05.2026Read More
Collections Agent
Concentrix
09.2025 - 01.2026Read More
CUSTOMER SERVICE REPRESENTATIVE/SALE
ADD2CART COURIERS LIMITED
06.2023 - 09.2025Read More
MERL GROVE HIGH
High School Diploma
Read More