Summary
Overview
Work History
Education
Skills
Additional Strengths
Timeline
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Nisheida Smalls

New Rochelle

Summary

Polished and detail-oriented valet professional with over 6 years of experience delivering premium service in high-end, high-volume environments. Recognized for discretion, professionalism, and the ability to create a seamless luxury experience for every guest. Experienced with high-performance and luxury vehicles, with a strong commitment to safety, efficiency, and brand-level presentation aligned with Audi standards.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Baron Auto Mall
01.2023 - 02.2026
  • Addressed customer inquiries and resolved issues promptly, contributing to a positive dealership experience.
  • Managed service appointment logistics, ensuring seamless integration with sales processes.
  • Established strong client connections to enhance satisfaction through effective communication and timely support.
  • Applied in-depth knowledge of vehicle inventory to align with dealership expectations and enhance operational efficiency.
  • Uphold professionalism in accordance with automotive brand standards.

Valet Attendant

Mohegan Sun
01.2019 - 01.2023
  • Provided premium valet service to enhance guest satisfaction and uphold brand standards in a dynamic luxury environment.
  • Oversaw safe handling of diverse vehicle types, including luxury and performance brands.
  • Cultivated exceptional first impressions by demonstrating professionalism and meticulous attention to detail.
  • Oversaw organized vehicle flow to facilitate timely retrieval and improve overall guest experience.
  • Executed key management and engaged with guests, prioritizing confidentiality and responsible oversight.

Education

High School Diploma -

Educational Opportunity Center
Yonkers, NY
11.2015

Skills

  • Luxury brand interaction
  • Expertise in premium vehicle handling
  • Skilled in delivering professional presentations
  • Strong performance in high-stress situations
  • Customer engagement
  • Strong attention to detail
  • Effective team engagement
  • Confidentiality and integrity

Additional Strengths

  • Strong familiarity with luxury automotive brands and features
  • Comfortable working in fast-paced, client-facing environments
  • Clean driving record (if applicable)
  • Flexible availability, including weekends and evenings

Timeline

Customer Service Representative

Baron Auto Mall
01.2023 - 02.2026

Valet Attendant

Mohegan Sun
01.2019 - 01.2023

High School Diploma -

Educational Opportunity Center