Nisheida Smalls
New Rochelle
Summary
Polished and detail-oriented valet professional with over 6 years of experience delivering premium service in high-end, high-volume environments. Recognized for discretion, professionalism, and the ability to create a seamless luxury experience for every guest. Experienced with high-performance and luxury vehicles, with a strong commitment to safety, efficiency, and brand-level presentation aligned with Audi standards.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Baron Auto Mall
01.2023 - 02.2026
- Addressed customer inquiries and resolved issues promptly, contributing to a positive dealership experience.
- Managed service appointment logistics, ensuring seamless integration with sales processes.
- Established strong client connections to enhance satisfaction through effective communication and timely support.
- Applied in-depth knowledge of vehicle inventory to align with dealership expectations and enhance operational efficiency.
- Uphold professionalism in accordance with automotive brand standards.
Valet Attendant
Mohegan Sun
01.2019 - 01.2023
- Provided premium valet service to enhance guest satisfaction and uphold brand standards in a dynamic luxury environment.
- Oversaw safe handling of diverse vehicle types, including luxury and performance brands.
- Cultivated exceptional first impressions by demonstrating professionalism and meticulous attention to detail.
- Oversaw organized vehicle flow to facilitate timely retrieval and improve overall guest experience.
- Executed key management and engaged with guests, prioritizing confidentiality and responsible oversight.
Education
High School Diploma -
Educational Opportunity Center
Yonkers, NY11.2015
Skills
- Luxury brand interaction
- Expertise in premium vehicle handling
- Skilled in delivering professional presentations
- Strong performance in high-stress situations
- Customer engagement
- Strong attention to detail
- Effective team engagement
- Confidentiality and integrity
Additional Strengths
- Strong familiarity with luxury automotive brands and features
- Comfortable working in fast-paced, client-facing environments
- Clean driving record (if applicable)
- Flexible availability, including weekends and evenings
Timeline
Customer Service Representative
Baron Auto Mall
01.2023 - 02.2026
Valet Attendant
Mohegan Sun
01.2019 - 01.2023
High School Diploma -
Educational Opportunity Center