Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mohammed Zaroual

Indianapolis,IN

Summary

Customer Service Representative experienced in delivering outstanding support and effectively resolving customer inquiries. Proficient in communication and problem-solving, with a proven track record of enhancing customer satisfaction and loyalty through dedicated service. Strong ability to foster positive relationships, while actively contributing to team performance by sharing valuable insights in customer service operations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

SITEL Worldwide
Rabat, Morocco
11.2021 - 05.2022
  • Fostered strong customer relationships through personalized assistance and support.
  • Resolved customer queries through phone, email, and chat.
  • Delivered outstanding customer support to achieve customer satisfaction.
  • Resolved customer inquiries, delivering precise product and service details.
  • Skillfully managed tense situations with effective conflict resolution.

Server Manager

cook loco
Temara, Morocco
08.2017 - 09.2018
  • Liaised with kitchen staff on customer allergies, dietary preferences, and unique requests.
  • Oversaw server performance and addressed issues to avoid downtime.
  • Assisted in delivering food and beverages during peak hours.
  • Collected and served food and beverages from bar and kitchen.
  • Offered guidance on menu options.

Education

Bachelor of Arts - Cultural Studies

Mohammed V University of Rabat
Morocco
07-2021

High School Diploma -

IMAM AL-GHAZALI
Morocco
06-2016

Skills

  • Team Empowerment
  • Critical Reading Skills
  • Customer Interaction
  • Retail marketing
  • Call center procedures
  • Support case resolution
  • Brand representation
  • Stress management
  • Executive management support
  • Business development
  • Opening and closing accounts
  • Time management
  • Technical support
  • Problem resolution
  • Product sales
  • Cultural awareness
  • Critical thinking
  • Adaptability and flexibility
  • Empathy and patience
  • Route management
  • Follow-up skills

Languages

English
Professional
French
Professional
Arabic
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

SITEL Worldwide
11.2021 - 05.2022

Server Manager

cook loco
08.2017 - 09.2018

Bachelor of Arts - Cultural Studies

Mohammed V University of Rabat

High School Diploma -

IMAM AL-GHAZALI

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Mohammed Zaroual