Summary
Work History
Education
Skills
Quote
Work Availability
Certification
Timeline
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Mia Gonzalez

Mia Gonzalez

Webster,TX

Summary

Highly focused and responsible under-grad student guaranteed to contribute strongly within a customer service role requiring enthusiasm, working under pressure, charismatic communications skills, and an exemplary work ethic. Communications: Convey information persuasively both orally and in writing. Facility for building positive relationships with others with humor, helpfulness, and cultural sensitivity. Teamwork: Able to motivate and support all team members in assigned tasks and projects to get the job done both smoothly and efficiently.

Work History

Pharamacy Customer Service Associate

Walgreens
06.2021 - 04.2023
  • Hired as CSA (customer service associate)
  • Promoted to DH (designated hitter/pharmacy customer service associate)
  • Managed over 20 customer calls per day
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Assisted over 150 customers per day
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Worked flexible hours across night, weekend, and holiday shifts

Home Health Aide

1st Choice Home Care
08.2022 - Current
  • Assisted disabled clients to support independence and well-being.
  • Provided direct personal care and administrative services to clients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

First Aid and CPR Program

YMCA
08.2019 - 05.2020
  • Certificate
  • Assisted with maintenance of educational materials, books and toys for classroom.
  • Babysitting Certified YMCA

Customer service

Habitat for Humanity
02.2016 - 09.2018
  • Organized products
  • Contributed to construction projects
  • Sought ways to improve processes and services provided.
  • Built new housing for low-income families.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Volunteer

Clear Creek ISD
02.2018 - 04.2018
  • Volunteered at multiple school events in the district.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained clean, neat, and operational facilities to serve program needs.

Food Bank Volunteer

Houston Food Bank
09.2017 - 10.2017
  • Collaborated with fellow volunteers to deliver punctual, friendly service.
  • Loaded and unloaded distribution trucks at destinations.
  • Packaged up nonperishable food items for food bank visitors.
  • Loaded completed boxes onto pallets before departure.
  • Encouraged teamwork so that job could be done smoothly and quickly

Education

Associates of Science - Natural Science

San Jacinto College-Central
05.2025

High School Diploma -

La Porte High School
La Porte, TX
05.2021

Skills

  • Technical Proficiencies: Solid command of
  • Microsoft Office Suite (Word, Excel, PowerPoint) and of social media Swift learner, easily mastering new software systems
  • Maintaining Clean Work Areas
  • Customer Needs Assessments
  • Food Inventories
  • Administrative Support
  • Phone and Email Etiquette
  • Workstation Organization
  • Team Empowerment
  • Verbal and Written Communication
  • Customer Order Fulfillment
  • Professional telephone demeanor

Quote

Do one thing every day that scares you.
Anonymous

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Licensed Pharmacy technician trainee - Feb,24 2024

Timeline

Home Health Aide

1st Choice Home Care
08.2022 - Current

Pharamacy Customer Service Associate

Walgreens
06.2021 - 04.2023

First Aid and CPR Program

YMCA
08.2019 - 05.2020

Volunteer

Clear Creek ISD
02.2018 - 04.2018

Food Bank Volunteer

Houston Food Bank
09.2017 - 10.2017

Customer service

Habitat for Humanity
02.2016 - 09.2018

Associates of Science - Natural Science

San Jacinto College-Central

High School Diploma -

La Porte High School

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Mia Gonzalez