Nishitha Santhakumar
Hartford,CT
Summary
A result- driven professional always aiming to add value and create positive impacts on the products and businesses. I thrive in a high growth environment. As a team-mate,I lead with empathy.
After gaining three years of work experience I am pursuing my masters in Fintech.
Overview
5
5
years of professional experience
Work History
Public Relations Manager
STUDIO OZHI
06.2015 - 12.2015
- Interned for 6months.
- Freelanced at Ozhi studio as a Public Relations manager.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Built professional relationships with distributors, customers and media staff by attending trade shows.
Business Development Associate
LEARNSIGNAL
Dublin, Ireland
10.2021 - 07.2022
- As a Business Development Associate the role is to meet with clients and help them pick courses of their choice and generate revenue
- Enhanced customer experience using all omnichannel offerings.
- Generated 5,00,000 GBP so far.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Negotiated contracts and closed sales with new and existing clients.
- Met with current clients to assess needs and develop improvement plans.
- Developed new opportunities by effectively communicating product lines to leading international corporations.
- Used Hubspot to handle current portfolio and prospective leads.
Senior educational Counsellor
BYJU’S - The Learning App
06.2021 - 10.2021
- Currently working in a Pilot program where the role is to generate revenue for the firm
- Generated 25 Lacs INR during the program.
- Was a top performer in a group of 20 people since the pilot commenced.
- Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.
- Analyzed reports to comply with SLAs and study effectiveness of current academic system.
- Performed detailed and comprehensive evaluations of teaching and support staff.
Product Specialist
BYJU’S - The Learning App
01.2020 - 06.2021
- Being a part of the User Experience team, I am the single point of contact between the Client and the company.
- Dealt with varied tech issues and handled all the escalations that could possibly arise.
- Working with different teams to ensure the customer’s concerns get addressed.
- Bagged the Phoenix Award and Customer Obsession of the year for being a relentless employee in the team.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Operations Associate
BYJU’S - The Learning App
01.2019 - 01.2020
- Started off as an operations associate in the Fintech department under repayment and collections
- Awarded as a Star Performer in the team consequently for five times for exceeding targets.
- Monitored progress of variety of projects to resolve issues that arose.
Product Consultant
PHOENIX SPORTS WEARS
01.2017 - 01.2018
- As a product consultant I used to analyze the , delivered product demonstrations, figured prospective clients and maintained relationships with the existing clients.
Education
Master of Science - Information Technology
University of Connecticut
Hartford, CT04.2024
Bachelor of Science - Information Technology
PSNA College of Engineering And Technology,
05.2019
Skills
- Product Management
- Blockchain
- statistics in Business Analytics
- Fintech Economics & Business
- Requirement Analysis
- Product Strategy
- Product Marketing
- Sales&Marketing
- Client Communication
- Customer Engagement
- Mindfulness
- Volunteering
- Crisis Communications
- Customer Preferences
- Developing Targeted Leads
- Fund Accounting Software
- Consumer Behavior
- Pricing Strategies
- Promotional Campaigns
- Predictive Modeling
Timeline
Business Development Associate
LEARNSIGNAL
10.2021 - 07.2022
Senior educational Counsellor
BYJU’S - The Learning App
06.2021 - 10.2021
Product Specialist
BYJU’S - The Learning App
01.2020 - 06.2021
Operations Associate
BYJU’S - The Learning App
01.2019 - 01.2020
Product Consultant
PHOENIX SPORTS WEARS
01.2017 - 01.2018
Public Relations Manager
STUDIO OZHI
06.2015 - 12.2015
Master of Science - Information Technology
University of Connecticut
Bachelor of Science - Information Technology
PSNA College of Engineering And Technology,