Nishma Patel
Matthews,NC
Summary
Dynamic leader at Assa Abloy Entrance Systems with expertise in data and process analysis, recognized for enhancing teamwork and collaboration. Successfully streamlined contract processes, which resulted in improved performance monitoring and compliance rates. Progressed from Service Billing Specialist to Service Contract Supervisor, showcasing strong attention to detail and analytical capabilities. Committed to driving operational excellence and fostering a high-performing team environment.
Overview
7
7
years of professional experience
Work History
Service Contract Supervisor US
Assa Abloy Entrance Systems
Monroe, NC
03.2023 - Current
- Generated various monthly and weekly reports for contract maintenance.
- Developed and implemented contract performance monitoring processes to ensure deliverables were met in a timely manner.
- Coordinated with other departments to resolve issues pertaining to contract execution or performance.
- Identified areas of improvement in the contracting process through analysis of data from past projects.
- Maintained accurate records of all contracts within organization's database.
- Maintained positive working relationship with fellow staff and management.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
Service Contract Billing Admin
Assa Abloy Entrance Systems
Monroe, NC
03.2019 - 03.2023
- Issued invoices for contracts and notified clients at least 30 days before due date.
- Maintaining contract compliance by identifying irregularities.
- Manage and evaluate contract financial data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Service Billing Specialist
Assa Abloy Entrance Systems
Monroe, NC
04.2018 - 03.2019
- Reviewing accounts for balance accuracy and identifying irregularities.
- Managed and evaluated financial and billing data.
- Prepared itemized invoices, and recorded amounts due for items purchased or services rendered.
- Provided support to other departments within the organization as needed.
- Investigated incorrect billings and processed refunds as necessary.
Education
Bachelors - Health Sciences
University of Alabama at Birmingham
08.2011
Certification - Respiratory Therapy
University of Alabama at Birmingham
08.2011
Skills
- Task prioritization
- Teamwork and collaboration
- Attention to detail
- Time management abilities
- Team leadership
- Idea development and brainstorming
- Data and process analysis
- Analytical skills
Languages
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Service Contract Supervisor US
Assa Abloy Entrance Systems
03.2023 - Current
Service Contract Billing Admin
Assa Abloy Entrance Systems
03.2019 - 03.2023
Service Billing Specialist
Assa Abloy Entrance Systems
04.2018 - 03.2019
Bachelors - Health Sciences
University of Alabama at Birmingham
Certification - Respiratory Therapy
University of Alabama at Birmingham
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